Remote Work Capable Statistical Specialist

ANDREW BOST

Hoffman Estates, IL *****

847-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Dynamic Statistical Specialist with a proven track record at AMERICAN PROPERTY CASUALTY INSURERS OF AMERICA,

Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in Customer Service Support. Skilled specialist with a proven track record in delivering impactful results. Adept at team collaboration and flexibility in adapting to changing needs. Expertise in problem solving, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

SKILLS

Customer relations

Expert problem solving

Analytical thinking

Documentation management

Quality assurance

Management collaboration

Proficient in Microsoft Word, Excel,

Outlook, Adobe Acrobat

WORK HISTORY

10/1991 to 05/2024 Statistical Specialist

AMERICAN PROPERTY CASUALTY INSURERS OF AMERICA – 8700 W. BRYN MAWR SUITE 1200 CHICAGO IL

Followed all company policies and procedures to deliver quality work.

Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Collaborated with cross-functional teams to achieve project goals on time and within budget.

Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Enhanced customer satisfaction with timely and accurate issue resolution.

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Collected, arranged, and input information into database system.

Compiled and reviewed data for personal lines, auto, farm owners, and other property casualty insurance lines, ensuring timely completion.

Conducted comprehensive training sessions on Personal Lines and Farm owners.

Streamlined and documented procedures for Personal Lines and Farm owners to enhance operational efficiency.

EDUCATION

06/1976 High School Diploma

Evanston Township High School - Evanston, IL

08/1978 Electronic Technician Diploma

DeVry Institute of Technology (now DeVry University) – Chicago IL

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