Client Relations and Data Specialist

**** ***** ****** ** 516-***-****

Charlotte, NC ********@*****.***

Diane Sullivan

Objective To obtain a challenging and responsible position on the staff of a progressive corporation that will utilize my background and qualifications to the mutual benefits of all parties

.

Qualifications Offering at diverse background of experience and achievements in training and quality control. Strengths include excellent organizational skills, time management, leadership and problem-solving experience. Highly motivated self-starter with team player abilities. Able to establish and maintain effective business and customer relationships.

Professional 6/2016-10/2025 Independent Living Systems Charlotte,NC

Provider Service Representative

Respond to provider inquiries via phone, email, and in-person, insuring timely and accurate information is provided.

Assist in the onboarding process for new providers, including the collection and verification of necessary documentation.

Maintain and update provider records in the database, ensuring all information is current and accurate.

Coordinate with various departments to resolve provider issues and facilitate smooth operations.

Prepare reports and documentation as needed to support provider services and management.

8/2013-5/2016] Arrohealth Hauppauge, NY

Customer Service Call Center Contacted medical providers in order to collect and coordinate patient medical records on behalf of major health insurance companies using PS, email, secure electronic file transfer systems and scheduled onsite appointments. Provided accurate information to client inquiries. Developed effective relationships with all internal departments. Cross- trained and provided assistance to other representatives as needed.

2/2013-7/2013 Aerotek Melville, NY

Data Entry/Temp

Verified that all information in the computer database was up to date and accurate by contacting participants in a class action suit.

Retention Specialist/Temp

Retained clients looking to cancel orders or accounts by resolving issues

12/2007-12/2012 TSC Direct Jericho, NY

Sales and Service Support

Retrieved, organized and processed emails from various vendors pertaining to I insurance quotes.

Entered quote requests into database for sales department.

Educated customers on products and service.

Created Excel spreadsheet to maintain a daily record of email requests.

Assisted Sales Department by downloading sales requests.

Education 1998 Adelphi University, Garden City NY. Bachelor of Arts in Business.

2007 Javelin Technical Institute, Marietta, GA Microsoft Office Professional

Contact this candidate