Data-Driven Analyst with Quick Learning Ability
Resume:
Mika J Dunlap
***********@*****.***
Citizenship: American
PROFESSIONAL SUMMARY
Enthusiastic and detail-oriented recent graduate with a strong academic foundation in data management. Dedicated and results-driven professional with a robust data analysis and business management foundation. Recently worked as a Customer Service Representative at Capital Connect Communications with skills in customer care, problem solving and call resolution. Adept at Business Management with expertise in inventory management and accounting. I bring valuable experience overseeing financial transactions, managing assets, optimizing inventory systems, and generating data-driven insights for strategic decision-making. Great at employing analytical tools to track performance, minimize expenses, and ensure financial control. A strong communicator and team player with a proactive approach to solving business challenges. I am eager to leverage my skills to contribute to organizational growth.
SKILLS
Statistical analysis
Data visualization
Accounts & data management
Data clean-ups
Data authoring
Business intelligence
Problem-solving
Personal drive and innovation
Diligence
Team player
WORK EXPERIENCE
Oct 2025 to Nov 2025
Customer Service Representative
Capital Connect Communications
Sacramento, CA
Articulate Verbal communication in explaining solutions clearly to customers’ needs
Flexibility and efficiency in addressing different customer needs by actively listening and proactively providing solutions while maintain a positive attitude.
Empathizing with customer concerns understanding that they may be experiencing frustrations.
Business Operations Assistant (Inventory and Accounting)
Selbridge Enterprises LLC – Jan 2024 to Sept 2024
Sacramento, CA
Record and Analysis of the assets, and goods brought into the business on a day-to-day basis.
Accurate and complete recording of all the financial transactions which helps determine the profit or loss incurred.
Taking into account the records of creditors and debtors to ensure a smooth flow of the business.
These activities of inventory management and accounting provided a tool for control of unnecessary expenses and misappropriation of funds.
Aug – Dec 2023
Data Management Assistant
Greenleaf Agriculture Inc.
Woodland, CA
Data Entry, Sorting, and Processing.
Conversion of hardcopy data into softcopy material.
Made use of an Excel spreadsheet to key in information on farmers such as their productivity levels
Field activities such as traceability were also conducted
Jan – April 2023
Data Analyst Intern
California Agricultural Research Institute (CARI)
Davis, CA
Data Entry, Processing, Analysis, Presentation, and Report Writing on Capacity Building of Tea Extension Services Assistants.
Dissemination of Extension Services to Tea Stakeholders.
Aug – Dec 2021
Data Analyst Intern
United States Postal Office
Sacramento, CA.
Data Quality Enhancement.
Route Optimization Analysis.
Performance Metrics Tracking.
Delivery Time Predictive Modeling.
Customer Feedback Analysis.
EDUCATION
2023
Bachelor of Science: Economics & Statistics
California State University, Sacramento (CSUS)
Sacramento, CA
Relevant Coursework:
Data Analysis, Statistics, Database Management, Data Visualization, Economic analysis, Business management.
Customer Service Excellence Certification- Coursera (2024)
Safety Management -NEBOSH Health and Safety Management.
First Aid and CPR – St John ambulance
LANGUAGE PROFICIENCY
English - Fluent
Swahili - Fluent
French - Basic
Spanish - Basic
REFEREES
Available upon request.
Contact this candidate