Experienced Customer Service Professional

Nadia R. Foland

***** * *** ***** ** Conroe, TX *7385

************@*****.*** 281-***-****

Experienced Customer Service Professional with a talent for engaging customers and building meaningful relationships. Able to multi-task and work well under pressure in stressful situations. Known for being a hard worker and ensuring things are done correctly the first time.

Professional Experience

Express Hospital Beds- Houston, Texas

May 2024-October 2025

Customer Service Specialist

●Handle members personal information

●Experience with multiple inbound and outbound calls daily

●Maintain a respectful and calming demeanor in the event of a stressful situation

●I make sure to always communicate and empathize with customers in hard times

●I have the ability to work between multiple parties at once whether it is the customer, manufacture, technicians, or all of them at once

●Address customer concerns correctly and in a timely manner

●Attention to all concerns and orders no matter how small or simple they seem

●I work with technicians in different states and have the ability assign them to deliveries and service repair calls

●Tend to orders until they are fully completed

●Update information daily into Google sheets and make sure to input thorough notes in all orders

●Have the knowledge of multiple products in order to troubleshoot with customers

●Work directly with manufacturers to get orders shipped, troubleshoot, and replace items

●I have dedication and persistence to make sure all customers are tended to and taken care of no matter how much time it may take

LegalEASE- Houston, Texas

November 2022-November 2023

Provider Services

●Handle member’s personal information

●Make minimum 50 outbound phone calls a day

●Answer any inbound calls

●Have the ability to professionally speak directly to attorneys via email and phone

●Have the ability to communicate between different departments depending on the situation

●Have the capability to understand the member’s needs, apply the correct benefit, and seek out trusted attorneys in their state

●Can produce multiple referral emails containing the member’s correct benefit and personal information

●Have the ability to satisfy the members needs and requests

●Have the ability to build relationships with attorneys all over the country, accommodate to their terms and mediate between them and the member

TransAmerica Contract Employee- Denver, Colorado July 2021-April 2022

Defined Benefit Processor

●Process quotes

●Handle sensitive, legal information

●Answer phone calls

●Have the ability to answer any call and be able to assist with any issue presented

●Have the ability to communicate between different departments as well as assist in their projects

●Able to work between multiple programs

●Able to understand the difference in contracts, what the participant is eligible for, and making sure that is correctly reciprocated into a proper quote

●Send outbound emails daily

●Report to multiple leaders

BD Billing Contract Employee- Aurora, Colorado April 2020- July 2021

Data Entry Clerk

●Call and email insurance companies

●Discussed reasons for denial and unprocessed claims with instance companies

●Call and return patients calls

●Have the ability to type quickly and efficiently all day and enter data correctly

●Able to work from home on my own schedule and still get things done in a timely matter

●Report to my boss throughout the day daily

●Sends out invoices weekly/monthly

●Able to work between multiple different programs alone and at once

●Entered medical codes into spread sheets correctly in order to correctly bill customers

HD Supply- Denver, Colorado October 2018- February 2020

Warehouse associate

●Had to meet a weekly/monthly/daily quota

●Needed to be able to be quick on a keyboard and be able to enter data correctly at the same time

●Was able to work under pressure and a deadline

●Worked well in a fast paced environment

●Worked well with others involved in my work

●Efficient in reporting back to managers and those working with me

●Stocked and restocked items

●Made sure inventory was correct

●Made sure items and numbers matched up

●Dealt with numbers all day on a daily basis

●Dealt with customers and companies over the phones as well as emails

Synergy Caregiving April2016-March2018

Visiting Angels- Aurora, Colorado March 2018 to April 2022

Caregiver

●Perform tasks around the clients house

●Have the ability to communicate in different ways to suit each client and their needs

●Assisted clients with hygiene and toiletry

●Appropriately distribute medications

●Needed to abide by the client and their families wishes

●Had to report back to the main office with any information, comments, concerns

Boot Barn – Greenwood Village, Colorado March 2017- March 2018

Sales Associate

●Cahier – assist customers with checking out or returning items

●Help customers with on-line orders

●Assist customers with fitting jeans and boots

●Knowledgeable of different boot and jean fits and assist customers with making an informed decision

●Interact with customers to help them find what they are looking for, giving them guidance when needed

●Replenish stock on a daily basis, unpack new inventory as it arrives

●Perform annual inventory of merchandise

●Ability to prioritize tasks and customers when it is busy

●Able to work under pressure and multi-task

Texas Roadhouse – Aurora, Colorado August 2015 - March 2017

Hostess

●Ensure customers feel welcome by engaging in conversation while they are waiting

●Work with unhappy customers to ensure their complaints/issues were resolved

●Showed customers to their tables

●Set tables and prepared tables for parties

●Assist customers with to-go orders

●Answered phones

●Update system and staff on table counts, tables to be cleaned, etc.

●Assist kitchen staff by making salads and rolls

Education & Certifications

Smoky Hill High School – Aurora, CO

Community College of Denver – Denver, CO

Radiology Program

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