Multi-skilled, Compassionate Care & Ops Leader
Resume:
Tyesheia Mwanangombe
Am I the right fit?
Indianapolis, IN
1. I am a multi- talented, hardworking, compassionate, honest, caring, dependable individual with an abundance of experience. Let me come and put my skills to work for you! Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar General - Indianapolis, IN
April 2022 to Present
• team leader
• Oversaw day to day store operations
• Opened and closed store
• Counted cash drawers and coordinated change orders for employees
• Answered questions from customer over the phone, email, and in person
• Trained new associates on company processes and procedures
• Counseled, mentored and disciplined staff
CNA - Certified Nursing Assistant
Creekside Retirement Community - Indianapolis, IN
2021 to 2021
• Assisted 12-14 elderly patients daily
• Checked vital signs
• Served meals to residents
• Aided in lifting residents, when necessary
• Aided in transferring residents, as needed
• Provided individualized and friendly care for residents
• Helped clients with showering
• Communicated details about client's condition to the nurse in charge
• Changed bed linens
• Worked in a nursing home, home environment, hospice and nursing facility Certified Nursing Assistant
Golden Living Centers - South Bend, IN
September 2019 to March 2020
Assisted residents with ADL’s, AROM/PROM, documentation, feeding, vital signs, and blood sugars. Certified Nursing Assistant
TrailPoint village - South Bend, IN
November 2016 to September 2017
101-bed nursing home providing full-time care to residents. Help residents perform daily activities such as getting in and out of bed, bathing, eating, and walking Certified Nursing Assistant
Sliverbrook manor - Niles, MI
September 2013 to February 2015
105-bed nursing home providing full-time care to residents. Help residents perform daily activities such as getting in and out of bed, bathing, eating, and walking. Office Manager/ Tax Tech
Integrity Accounting D.B.A. Jackson Hewitt - South Bend, IN 1999 to 2013
Preparing federal and state taxes, scheduling, finalizing payroll and the opening and closing of the store. Also providing customer service and handling customer complaints to adhere to customer satisfaction. Education
Diploma in Nursing
Brown Mackie College-South Bend - South Bend, IN
May 2015 to September 2016
GED
South Bend, IN
Certified Medical assistant
Indiana school of phlebotomy - Indianapolis, IN
Skills
• Cna Certified
• CNA
• Home Health
• Certified Nursing Assistant
• HHA
• Alzheimer's Care
• Caregiving
• Dementia Care
• Senior Care
• Cleaning Experience
• Alzheimer's Care
• Dementia Care
• Caregiving
• Senior Care
• Meal Preparation
• Developmental Disabilities Experience
• Vital Signs
• Hospice Care
• EMR Systems
• Infection Control Training
• Patient Care
• Medication Administration
• Medical Terminology
• Word Processing
• Data Entry
• Customer Service
• English
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Typing
• Computer literacy
• Filing
• Multi-line phone systems
• Supervising experience
• Office experience
• Resident's rights
• Medical assistant
• Phlebotomy
• Store Management Experience
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
First Aid Certification
Certified Medical Assistant
Assessments
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical terminology — Proficient
September 2023
Understanding and using medical terminology
Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Home health aide skills — Proficient
December 2020
Providing care to patients in a home setting
Full results: Proficient
Forklift safety — Proficient
November 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer service fit — Proficient
July 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Nursing assistant skills — Proficient
May 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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