Customer Sales & Services

JESSICA LANE

CHARLOTTE, NC

Cell: 989-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Focused Sales memeber successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

SKILLS

Quick learner

Creative problem solver

Strong client relations

Proficient in cash management

Exceptional communication skills

Thrives in fast-paced environment

WORK HISTORY

01/2016 to 04/2016Associate Of Arts

Student

09/2015 to 12/2015Sales

Waffle House – Rock Hill, SC

Met all customer call guidelines including service levels, handle time and productivity.

Promptly responded to inquiries and requests from prospective customers. Updated customer orders from start to finish in an accurate and timely manner. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

08/2015 to 12/2015Associate Of Arts

Student

01/2015 to 05/2015Entertainer

Gold Club of Charlotte/ Gentalmans Club – Charlotte, NC Adhered to all confidentiality requirements at all times. Effective liaison between customers and internal departments. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

09/2014 to 12/2014Store Manager

Fun 4 Us – Midland, MI

Cross-trained and backed up other customer service representatives. Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

03/2014 to 08/2014Temp/Factory

Adecco Staffing – Saginaw, MI

Responsible for achieving production requirements. Prepared and maintained production reports and personnel records. Ensured that all health and safety guidelines were followed. 10/2013 to 02/2014Direct Care Staff

Krasinski AFC/Jube Ju SIPS – Saginaw, MI

Took vital signs of consumers.

Documented patient information obtained from daily performances. Responsible for primary care and medication management. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and others.

02/2013 to 10/2013Direct Care Staff

V.O.I.C.E Inc – Saginaw, MI

Experience with various medical conditions including Hearing Impaired, Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and others. Trained new staff on procedures.

Evaluated patient care needs, prioritized treatment, and maintained patient flow. Responsible for primary care and medication management. 08/2012 to 02/2013Temp/Machine Opperator

Adecco Staffing – Saginaw, MI

Successfully managed production activities so all orders were shipped on time. Met aggressive production and safety goals while minimizing equipment downtime. Responsible for achieving production requirements. Adjusted alignment of drills, cutters, dies, guides, and holding devices. Set up machines for daily operations.

Completed detailed line inspections and visually inspected bottles for consistent product quality.

Trained associates in machine functioning, processing and tooling. Filled out daily log sheets quickly and correctly. EDUCATION

Current Associate of Arts: Business

Delta College - Bay City, MI

Associate of Arts: Business

York Technical College - Rock Hill, SC

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