Customer Service & Operations Specialist

Jesse Johnson

Akron, OH

*********@*****.***

330-***-**** Work

Experience

Marc’s Grocery Store

Assistant Store Manager

****- *******

Improve operational management systems, processes and best practices.

Purchase materials, plan inventory and oversee warehouse efficiency.

Help the organization’s processes remain legally compliant.

Formulate strategic and operational objectives.

Examine financial data and use them to improve profitability.

Manage budgets and forecasts.

Perform quality controls and monitor production KPIs.

Recruit, train and supervise staff.

Find ways to increase quality of customer service.

Plus One Communication

2017 to 2020

Utilizing numerous databases and websites.

Multi-tasking various computer applications to analyze, diagnose, and offer solutions to the customer.

Concisely and accurately notate customer accounts and actions taken.

Customer-service oriented and driven to learn techniques to best serve clients.

Malco Products

2008 to 2012

FIFO systems, handle bulk orders.

Scan & update computer software on all materials (records Management)

Control inventory demand & supply

Complete monthly reconciliation

Education Associates in Business Management and Administration 2016

US ARMY 83-86 Supply Clerk

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