Entry-Level Inbound Call Center Professional
Resume:
Kai Duncan
Bridgeport, CT *****
************@*****.***
Bridgeport,CT
SEEKING POSITION AS AN IN-BOUND, ENTRY LEVEL CALL CENTER PROFESSIONAL Energetic employee with a consistent track record in meeting productivity targets in all areas. Committed and flexible team member who consistently achieves key performance objectives. Authorized to work in the US for any employer
Work Experience
Fulfillment Center Warehouse Associate
Amazon - Stratford, CT
October 2021 to March 2024
· Receive and put away inventory
· Get customer orders ready and pack them up
· Load boxes into trucks for shipment
· Use scanners to read bar codes on products
· View prompts on screens and follow the direction for some tasks
· Troubleshoot problems
· Ensure product meets quality requirements
Shipping and Receiving Clerk
Milestone Inc. - Shelton, CT
January 2019 to December 2021
· Obtain merchandise from warehouse shelves to fill orders for customers, carefully verifying identifying information and quantities.
· Place items in containers and wrap so that the material is protected during shipment.
· Compare identifying information and quantities on the packing slip against the purchase order and count items for verification and indicate any discrepancies.
· Enter purchase order by computer, which generates a shipping ticket.
· Enter incoming shipments by computer and verify all information.
· Perform other duties and assignments as directed by management. Shipping and Receiving Clerk
EBM - Trumbull, CT
January 2018 to December 2019
· Performed unpacking of shipment deliveries.
· Prepared shipping documents.
· Maintained records of incoming and outgoing shipments.
· Consolidated shipping orders.
· Created mailing labels.
Fulfillment Associate
Macy’s - Trumbull, CT
January 2017 to December 2018
· Completed fulfillment orders including picking merchandise, packing, shipping orders and making in store pickup orders ready for customers.
· Processed shippable returns and abandoned in store pickup orders.
· Monitored alerts to ensure ready on time completion to buy online pickup in store orders.
· Participated in other store functions as needed. Camp Counselor Lighthouse Program
Luis Marin School - Bridgeport, CT
January 2014 to December 2015
· Oversaw camper activities
· Ensured camper safety and monitored their activities.
· Supervised campers doing meals.
· Worked with other camp staff members to plan and coordinate camp events.
· Lead and supported campers as they participated in age-appropriate activities. Canvasser
YouthWorks
· Generated appointments while engaging in door to door canvassing.
· Educated and informed customers about all the benefits of solar paneling and other energy saving methods.
Education
Housatonic Community College - Bridgeport, CT, US
2018 to 2019
High School Diploma
Fairchild Wheeler Multi-Magnet High School - Bridgeport, CT June 2013 to June 2017
Skills
• Outstanding communication skills
• Computer skills
• Time management and organizational skills
• Leadership skills; exhibits good judgment
• Team player; works well with others or independently
• Entrepreneurial spirit; possesses self-confidence
• Conscientious; strong sense of community
• Customer service
• Sales
• Leadership
• Restaurant experience
• Shipping & receiving
• Warehouse experience (4 years)
• Microsoft Office
• Load & unload
• Organizational skills
• Driving
• Delivery Driver Experience
• Distribution center
Certifications and Licenses
Driver's License
July 2020 to January 2025
First Aid Certification
CPR Certification
OSHA 10
Flagger Certification
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