Customer Service & Data Entry Professional

Kyerra’Mone Henderson

Houston, Tx ***** - 346-***-****) - ***************@*****.***

This record of work history promises the importance of employment skills based on my development of positive customer relations and service, my ability to commit to team improvement, and my drive to remain a high performing worker in any field. These experiences encouraged me to adapt to changes in the work environment, if necessary, and exceed specifically in cases of multitasking and gathering new data. In order to thrive as an employee, implementing these skills will keep me on a path of indefinite competencies and achievements:

Skills-

● Computer application fluency

● Public speaking and communications

● Difficult problem solver

● Positive time management

● Multitasking in fast paced environments

Work Experience-

Transcore, Houston Tx(Data Entry Clerk) 10/2021- 9/2025

● Meeting company goal of license plate entries within an hourly time period

● Learning new information periodically with vehicle images to obtain more efficient entries

● Carefully providing best quality of work for company and customer by making less than 10 audits per month

Houston Obstetrician and Gynecologists 6/2024 – 2/2025

• Schedule health appointments for patients with/without medical insurance

• Initiate payments, perform outbound calls for patient information

• Use Spreadsheets and Docs for OBGYN patient files Progressive Auto Insurance, Houston Tx(Insurance Claims Specialist) 5/20228/2023

● Review, process, and analyze customer claims in a respectable timely manner and perform adequate memorable customer service by listening to concerns or complaints .

● Authorize payments via inbound calls from customers

● Determine claim statuses with the reliable auto claim information and make adjustments based on case

● Prioritize customer case file by making updates and informing customer on any changes

Bed Bath and Beyond, Houston Tx( Cashier/ Sales Associate) 3/2021-9/2021

● Provide customer service while meeting the needs of the shoppers while prioritizing customer satisfaction

● Reach company weekly goal by obtaining new emails and phone numbers ● Engage in inventory to track sales

JB Hunt Warehouse, Houston Tx(Part time Receptionist & Warehouse Worker) 4/2021- 9/2021

● Collaborate with team members to participate in freight package duties while organizing and labeling packages

● Enter company data per truck driver delivery and inform them about any new delivering days or time changes

Burlington Coat Factory, Houston tx (Sales Associate) 9/2020-2/2021

● Prioritizing great quality customer service while at checkout

● Meeting role expectation by obtaining customer email and phone number in addition to selling store credit cards

Big Lots Houston Tx (Sales Associate) 3/2020-9/2020

● Perform cashier duties while prioritizing emails and phone numbers from customers for more efficient purchases

● Greeting customers upon store entrance

● Seek help if necessary, for any customer concerns or questions Mcdonald’s Houston Tx (Sales Associate) 3/2019-12/2019

● Fulfill customers with their food purchases in quality time

● Demonstrate other tasks depending of staff availability to keep sales flow Education

● Graduate class of 2020 from South Houston High School

● Enrolled into Houston Community College 2020 for Business Administration- Multidisciplinary studies Degree for Associates

● Currently seeking AS at Cambridge Institute of Allied Health & Technology for AS Cybersecurity and Networking

Contact this candidate