Customer Service Package Handler
Resume:
JHEANNELE PARHAM
***********@*****.***
PORTLAND, OR. USA 97233
OBJECTIVE
Seeking a challenging experience where I can apply my skills and experience in a new role. Collaborative team player, committed to fostering a positive work environment and achieving collective goals. Proficient in office software and technology, ensuring efficiency and productivity in daily tasks.
SKILLS & ABILITIES
• Email and File Management
• Team Player and Leadership
• Time-Management
• Customer Service
• Microsoft Word, Excel, PowerPoint, and Outlook
• Written and Oral Communication
• Decision-Making and Problem-Solving
• Excellent Data Entry and Attention to Detail
• Scheduling and Calendar Management
• Superb Planning and Organization
EXPERIENCE
PACKAGE HANDLER - United Parcel Service
Portland, OR, USA Nov. 2024 – May 2025
• Dedicated package handler with experience in sorting and organizing shipments efficiently
• Proficient in operating material handling equipment to streamline loading and unloading processes.
• Strong ability to work in fast-paced environments while maintaining high standards of safety and accuracy.
CONSTRUCTION DEFECT CLAIMS ANALYST - Claims Resource Management Inc. Acton, CA, USA Aug 2021 – Oct 2023
• Experienced Construction Defect Claims Analyst with a strong background in evaluating and resolving complex construction related claims.
• Skilled in collaborating with contractors to gather necessary documentation and evidence.
• Expert in preparing detailed reports and recommendations for claims resolution based on thorough investigations.
• Strong understanding of insurance policies related to construction defects and liability coverage.
• Demonstrated ability to manage multiple claims simultaneously while maintaining attention to detail and meeting deadlines.
• An effective communicator with a talent for negotiating settlements and coordinating with legal teams when necessary.
• Committed to continuous professional development and staying informed about industry trends and legal changes pertaining to construction defects. REMOTE CUSTOMER SERVICE REPRESENTATIVE - Maximus Corporation Lancaster, CA. USA Jan 2021 – Aug 2021
• Effectively handled customer inquiries via multiple communication channels including email, chat, and phone.
• Proficient in using CRM software to track customer interactions and resolve issues promptly.
• Demonstrated ability to empathize with customers and provide tailored solutions to enhance satisfaction.
• Excellent communicator, able to convey information clearly and effectively to diverse audiences.
• Committed to continuous improvement, actively seeking feedback to refine customer service techniques.
AUTO LIABILITY CLAIMS ADJUSTER - Kemper/Alliance United Insurance Company Chatsworth, CA. USA Oct 2018 – Oct 2020
• Proficient in evaluating and assessing liability to ensure fair and accurate settlements for all parties involved.
• Expert in utilizing claims management software to streamline the claims process and improve operational efficiency.
• Dedicated to providing exceptional customer service and maintaining positive relationships with clients throughout the claims journey.
• Skilled in identifying potential fraud indicators and implementing measures to mitigate risks.
• Proven ability to work independently in a remote environment while maintaining productivity and meeting deadlines.
• Committed to staying up to date with industry regulations and best practices to ensure compliance and ethical standards.
PERSONAL ASSISTANT – Amanda Drago
Los Angeles, CA. USA May 2014 – Jul 2018
• Detail-oriented and highly organized assistant with over four years of experience in an administrative / personal support role.
• Proficient in managing comprehensive filing systems.
• Expert in utilizing various office / personal software to enhance productivity and streamline communication processes.
• Skilled in prioritizing tasks effectively while ensuring deadlines are consistently met.
• Ability to handle confidential information with discretion and professionalism.
• Adaptable and quick to learn new technologies and processes to improve efficiency.
• Committed to providing exceptional support to drive organizational success.
Contact this candidate