Data Entry Customer Support

Birkety Mengistu Jembere, MD, MPH

Newton, MA • 469-***-**** • *********@*****.*** • linkedin.com/in/birkety-mengistu Fully Work Authorized • Permanent Resident

PROFESSIONAL SUMMARY

Reliable and detail-oriented professional with strong experience managing digital records, organizing information, and supporting communication across teams. Skilled in data entry, documentation, email-based customer support, and maintaining accurate records. Fast learner with a positive attitude, strong typing skills, and the ability to follow instructions carefully. Seeking a remote Data Entry / Customer Support position offering flexible hours and structured tasks.

CORE SKILLS

● Data entry and document organization

● Google Sheets & Microsoft Excel

● Email and chat communication

● Accurate typing and recordkeeping

● Task completion and time management

● Ability to follow clear instructions

● Patient, dependable, and self-motivated

RELEVANT EXPERIENCE

Remote Administrative & Data Support (Transferable Experience) Various Non-Profit & Health Organizations 2013 – 2025

● Entered, reviewed, and maintained data in spreadsheets and digital reporting systems with high accuracy.

● Organized electronic files and ensured information was kept up-to-date and easy to access.

● Responded to email requests, shared information, and supported users with clear and polite communication.

● Tracked progress on assigned tasks and provided regular status updates to supervisors.

● Supported project and program documentation to ensure completeness and accuracy. Customer / User Support (Written/Online)

Institute for Healthcare Improvement & PATH Ethiopia 2013 – 2025

● Assisted partners and stakeholders by responding to inquiries via email and chat.

● Provided step-by-step guidance using standardized instructions.

● Ensured professional, respectful, and supportive written communication TECHNICAL SKILLS

Google Sheets • Google Docs • Microsoft Excel • Microsoft Word • Email Platforms • File Organization

EDUCATION

Master of Public Health (MPH) – Eduardo Mondlane University, Mozambique Doctor of Medicine (MD) – Gondar College of Medical Sciences, Ethiopia LANGUAGES

English – Advanced • Amharic – Native

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