Data Entry Customer Service
Resume:
Ericka. Wiggins
Providence, RI *****, USA
***************@*****.***
Summary:
Motivated candidate with extensive experience in streamlining office processes and leading cross-functional teams. Expertise in managing budgets, staff performance, Data entry, and coordinating patient and insurance procedures to ensure seamless operations. Skilled in organizational tasks, scheduling, and Customer service.
Skills:
Customer service
Laboratory
EMR
Mailing
Sampling
Scheduling
Microsoft access
Data entry
Insurance
Billing
Administrative experience
Documentation
Spreadsheet
Work experience:
Rhode Island Department of Health July 2022- Aug 2025
Office Manager/ Lab assistant
Managing appointments.
Handling patient check-in and check-out, processing administrative and serving as the first point of contact for patients.
Enter samples into the system
Enter patients name into system
Responsible for accurately documenting and reporting results
Print labels and label sample and requisitions in a timely manner
Mcleod Optical, Providence RI Nov 2021- March 2022
Office Representative
Entered prescription lens into database accurately
Received prescription lenses and generated barcodes
Mailed doctors' offices lenses via Fed Ex/UPS
East Side Clinical Laboratory, East providence Nov 2020 - Sept 2021
Specimen Processor
Receive samples such as Covid, blood etc...
Enter samples into the system
Enter patients name into system
Docufree, GA Oct 2019-Mar 2020
Data Entry Clerk
Helped companies go from hard copy/paper copy to digital
Added bar codes to scan documents
Sorted mail
Enter all client documents accurately
Onforce, GA Sep 2017- Dec 2019
Customer Service Representative
Accepting incoming calls; scheduling and emailing Technicians
Data entry; entering information into the system accurately, entering data from one system to another accurately
Answering emails and chats
Publix Super Market, GA Oct 2018 — Aug 2019
Assistant Manager
Handled customer complaints and made sure customers left our facility satisfied
Made sure the department was always properly staffed and made sure the team always provided premier customer service
Answered phone calls ensuring customers was always satisfied with our services
Eastern Mass Movers Jan 2016 —Jun 2017
Customer Service Representative
Accepting incoming calls, scheduling, emailing customers, data entry
Printing out drivers' routes with customers information and address
Routing /dispatching
Setting up the driver's route, while staying on top of where drivers are, while giving the customers an estimated time of when drivers will arrive at their destination
Always providing premier Customer Service
Data Bank, GA Sep 2015 to Mar 2016
Administrative Assistant
Data Entry, Prepped search scan and verified insurance documents
Scanned confidential documents
Typed roughly 60 words per minute
Accurately filed documents
Education:
High School diploma 2004
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