Pharmacy Technician Certifiedn

SUSAN POLILLIO

**** ******* ******, *********, ** 02072 US 781-***-**** ***************@*****.*** Patient-oriented Pharmacy Technician with extensive pharmacy experience. I am very dependable, reliable, fast learner and a great multitasker. I communicate and get along with everyone and very friendly. I work well with others and also by myself if need be. I put my all into everything I do and I always strive for more. I love to learn new things and am always eager to please. Im very ambitious and hard working. I'd be a great asset to any company/establishment. Reliable and Responsible

Dependable

Fast Learner

Multitasker

Friendly and get along great with everyone

Trustworthy

Fast Typer

Customer Skills

Critical Thinking

Patient

Flexibility

Communication

Organized

Attention To Detail

Responsible

Problem Solving

Data entry accuracy

Pharmacy - Pharm D ( Did Not Recieve )

MCPHS university Boston, MA

High School 2015

Stoughton High School Stoughton, MA

Receptionist July, 2024 to Present

JP POLILLIO CONSTRUCTION Stoughton, MA

Responsible for document filing, archiving, scanning, photocopying, and faxing. Responsible for writing up invoices

Responsible for scheduling meetings for potential construction projects Handling inbound and outbound calls

Balancing check book

Filing and keeping track of all important documents Displayed excellent multitasking skills.

Prepared and maintained confidential legal documents. Certified Pharmacy Technician March, 2023 to July, 2024 PELMEDS Pharmacy Waltham, MA

Called Dr Offices and Insurance companies for various reasons for patients Took prescription orders over the phone from Doctors and entered them into the system and billed through insurance Followed all workplace safety and customer confidentiality regulations. Handled a high volume of order requests from nurses, doctors, and pharmacists while answering a multi-line phone. Created and updated patient profiles, which included medication lists and insurance information. Maintained a pleasant and professional demeanor with all customers and employees. Assisted pharmacist with clearing a high volume of problem prescriptions and customer questions to maintain optimal team efficiency. Processed third-party prescriptions with precision and oversaw adjudication review. Trained multiple new hires

Typed a high volume of prescriptions and made sure they were accurate and billed through insurance properly PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Certified Pharmacy Technician September, 2022 to January, 2023 Apotheco Pharmacy Newton Newton, MA

Compounded Medications (Creams, Lotions, Ointments) Prepared and packaged prescriptions and created shipping labels and sent them out Transmitted claims to insurance companies for payment and reconciled EOBs Cleared high volume number of prescriptions and responded to patient questions Created new patient profiles and updated demographics, allergies and new medications in pharmacy computer system Applied various coupons to reduce cost of medications for patients Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly. Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents. Started and finished prior authorizations from top to bottom and filed appeals when needed Certified Pharmacy Technician September, 2021 to August, 2022 Walgreens Pharmacy Stoughton, MA

Cleared a high volume number of prescriptions and responded to patient questions Handled inbound and outbound calls

Took prescription orders from Doctors over the phone Called Doctor offices and insurance companies for various reasons to assist patients Applied various coupons to patients prescriptions that were not covered through insurance Received, reviewed, dispensed and labeled a large volume of prescriptions daily Administered Covid Tests to patients daily and scheduled Covid Tests for patients Administered various vaccines to patients

Communicated with doctors' offices directly over the phone, fax, and email. Answered incoming calls and provided answers to customers and healthcare providers' questions. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. C2 count every weekend

Receptionist & Hair Stylist October, 2019 to February, 2020 Salon Cabo Canton, MA

Built and maintained strong clientele base by portraying professional image and presenting exceptional services Scheduled employees and made sure all shifts had adequate coverage Handled client issues to satisfaction by listening to complaints and offering effective solutions Maintained a clean and sanitary environment

Pharmacy Technician June, 2015 to October, 2019

CVS Pharmacy Canton, MA

Handled inbound and outbound calls

Prepared and processed medical insurance claim forms and records Applied various coupons to prescriptions that were not covered through insurance for patients Maintained proper storage and security conditions for drugs Verified prescriptions and drug labels, documents and packages Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly. Provided each customer with exceptional service by listening to their concerns and answering their questions. Typed high volume of prescriptions and processed them through insurance Reached out to Doctor offices and Insurance companies for patients for various reasons Created new patient profiles and updated demographics, allergies and new medications in pharmacy computer systems Helped patients receive refills for prescriptions

High volume store and did multiple tasks efficiently Proactively assisted patients with prescription financing. Helped patients with copays by using various medication coupons Managed high-volume calls at the pharmacy.

Improved patient outcomes.

Ensured timely patient access.

Operated automated prescription dispensing machines. Sales Associate October, 2013 to June, 2015

Rite Aid Pharmacy Canton, MA

Worked with fellow sales team members to achieve group targets Completed daily tasks to keep areas clean and neat for maximum productivity Assisted customers and their needs

Collected payments and provided accurate change

Engaged customers in friendly, professional dialogue to determine needs Built and maintained relationships with customers, peers and upper management Obtained signatures for various invoices and documents Assisted customers in locating items

Answered product questions with up to date knowledge of sales and promotions Provided exceptional service to every customer

Pharmacy Technician License: PT21033

Certified Pharmacy Technician License (CPhT): 30204521 CPR Certificate ID: ooTF3CO

Professional References:

Jimmy Wisnaskas #: 774-***-**** (Co-Worker at Cvs) Edgar Gomez #:401-***-**** (Manager at Walgreens) David DeCicco #: 508-***-**** (Manager at Rite-Aid CERTIFICATIONS

ADDITIONAL INFORMATION

Contact this candidate