Customer Service Guest Relations
Resume:
MB
Molly Briggs
Professional Summary
Dynamic professional with a strong background in customer service and trail safety management, honed at Mountain Top Resort. Proven ability to educate clients and enhance their experiences while maintaining equipment readiness. Skilled in cash handling and team collaboration, consistently achieving sales goals and fostering positive guest relations. Proven ability to lead groups and manage equestrian activities in diverse outdoor settings. Skilled in ensuring safety and providing exceptional experiences for participants. Looking to transition into new field where strong leadership and organizational skills can contribute to success. Offering genuine passion for equestrian activities and strong desire to learn and grow in this field. Brings aptitude for horse handling and safety awareness, ready to use and develop communication and leadership skills in Equestrian Trail Guide role.
Work History
Mountain Top Resort - Equestrian Trail Guide
Chittenden, VT
06/2025 - 10/2025
Chloes Market - Cashier
Plymouth, VT
05/2025 - 06/2025
Guided groups on scenic trails, ensuring safety and enjoyment during rides.
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Educated clients about horse care and trail etiquette, enhancing overall experience.
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Maintained equipment and tack, ensuring readiness for daily operations.
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Assisted with horse training exercises to improve responsiveness and behavior.
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Handled cash register operations accurately, reducing discrepancies at shift end.
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Collaborated with team members to meet daily sales goals and improve service speed.
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Resolved customer inquiries effectively, promoting brand loyalty and repeat business.
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**************@*****.***
BRIDGEWATER CORNERS, VT
05035
Skills
● Trail safety management
● Customer education
● Horse care knowledge
● Equipment maintenance
● Cash handling accuracy
● Team collaboration
● Customer service excellence
● POS system operation
● Inventory management
● Guest relations
● Waitlist management
● Classroom support strategies
Education
06/2025
Burr And Burton Academy
Manchester, VT
High School Diploma
Long Trail Brewery - Host
Bridgewater, VT
03/2025 - 04/2025
Dunkin' Brands - Cashier
Manchester, VT
09/2024 - 02/2025
Here Wee Grow - Assistant Teacher
Manchester, VT
07/2024 - 08/2024
Carters Oshkosh - Sales Associate
Manchester, VT
05/2024 - 07/2024
Adapted to changing workflows and responsibilities in fast-paced environment.
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● Greeted and seated guests, ensuring a welcoming atmosphere.
● Managed waitlists efficiently to optimize seating arrangements.
● Communicated daily specials and menu highlights to patrons. Assisted in coordinating guest flow during peak hours for operational efficiency.
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● Processed customer transactions efficiently using POS system. Maintained cleanliness and organization of work area to enhance customer experience.
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Provided friendly and prompt service, ensuring customer satisfaction during busy periods.
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Assisted in inventory management by restocking supplies and monitoring product levels.
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Assisted in implementing daily lesson plans to enhance student engagement and learning outcomes.
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Supported classroom management strategies to foster a positive learning environment for students.
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Collaborated with lead teachers to assess student progress and adapt instructional methods as needed.
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Organized educational materials and resources to facilitate smooth classroom operations.
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Assisted customers in selecting products, enhancing shopping experience and satisfaction.
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Maintained organized sales floor, ensuring merchandise was displayed attractively and effectively.
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Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
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Collaborated with team members to meet daily sales targets and improve store performance.
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Languages
English
Native or Bilingual
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