Customer Service Security Officer

MAXWELL DOUGLAS

C: 971-***-**** **********@*****.***

Summary

Associates Degree of Applied Science – Emergency Prehospital Medicine 20 years of customer service experience

** ***** ** ********** **perience

6 years of medical experience

Education and Training

Associate of Applied Science, EMT - Paramedic 2019 Oregon Institute of Technology Wilsonville, OR

• 3.53 GPA

Certifications & Skills

• Oregon Licensed Paramedic

• DPSST – Unarmed

• Verbal De-escalation

• Phlebotomy – 98% accuracy

• Microsoft Office proficiency

• Typing - 40 WPM

• CPR-BLS

Experience

Safety Security Officer II 1 year

Legacy Mt. Hood Medical Center – Gresham, Oregon

• Responsible for maintaining a safe and welcoming environment for hospital staff, patients, and visitors.

• Trained in advanced de-escalation techniques, restraints, OC deployment.

• Knowledge of all laws and procedures required to maintain public safety in a hospital setting.

• Completing accurate reports of all events within OmniExec reporting software.

• Utilization of two-way radio to provide clear and accurate communication between dispatch and other officers

Paramedic – Access Team Leader/Certified Trainer 1 year Live Hydration Spa Tualatin, Oregon

• Responsible for training and maintaining Access team skills in accordance with company standards.

• Mastery of Zenoti EMR and scheduling software

• Utilization of Excel to create an inventory management system, implementing weekly par tracking and ordering all product/supplies for spa.

• 98% phlebotomy success rate for IV catheters and straight stick (butterfly) lab draws. Paramedic – Center Medical Specialist 3 years

Grifols BioMat USA Plasma Center Portland, Oregon

• Provide specialized medical care and safety guidance to all new and existing donors.

• Followed standing orders and federal guidelines to determine eligibility for new and existing donors

• Mastery of NexLynk EMR and Salesforce scheduling software

• Directly influenced donor relations at the center level by delivering exceptional customer service via phone, email, and direct communication.

• Maintaining multidisciplinary communication, working directly with interfacility doctors, center management, and quality departments to ensure donor/product safety at multiple critical control points.

Paramedic 1 year

GS Labs Testing COVID-19 Contract Lake Oswego, Oregon

• Administer accurate COVID-19 testing to varying patient backgrounds.

• Maintain test integrity from administration to processing in lab.

• Provide information and up-to-date knowledge of all aspects of CDC guidelines, test specifications, and company procedures.

Paramedic 2 years

Metro West Ambulance Hillsboro, Oregon

• Operate under the protocols and requirements set up by the State of Oregon and Washington and Multnomah County medical direction.

• Knowledge of operation for GMC and Dodge ambulances, including daily rig check.

• Knowledge of all Metro West and Washington county protocols.

• Mastery of Zoll EMR software

• Demonstrated understanding of all equipment and medications on ambulance. Operations Manager 3 years

Arugularium Creperie Bakery Portland, Oregon

• Improved company efficiency through technology upgrades and workflow improvements such as setting up PoS, digitizing menu offerings, online ordering, and establishing FoH/BoH positions, duties, and operational frameworks.

• Responsible for revenue increase of 300% after year 1 and 150% after year 2 from prior years growth models.

• Developed organizational vision and strategies to achieve sales, profit & loss, and customer service goals.

• Trained staff to maintain food product standards in accordance with company expectations and Oregon state law.

Heavy Equipment Operator 2 years

Reliable Contracting Co. Inc. Millersville, MD

• Performed grading and shaping land for building and finishing purposes.

• Operated construction equipment, including excavators to properly grade land. Assistant Manager 2 years

Rack 'N Road Bellevue, WA

• Responsible for establishing and maintaining best-practice procedures for custom roof racks and hitch

& wiring installations.

• Created inventory system for used parts department, setting up control measures to track sales, increasing revenue by 20%.

• Supported manager in tracking sales goals and placing orders through multiple vendors. Shift Supervisor 2 years

Panera Bread Co Corvallis, Oregon

• Performed store opening and closing procedures, including setting up registers and checking products.

• Maintain food product standards in accordance with company expectations and Oregon state law.

• Collaborated with team members to improve performance and implement training updates.

• Motivated team members to complete assigned tasks and perform at exceptional levels. Shift Leader and Baker 4 years

Einstein Brothers Bagels Corvallis, Oregon

• Performed store opening and closing procedures, including setting up registers and checking products.

• Collaborated with team members to improve performance and implement training updates.

• Motivated team members to complete assigned tasks and perform at exceptional levels.

• Maintain food product standards in accordance with company expectations and Oregon state law.

• Work independently to bake and prepare all consumable goods for the day prior to store open.

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