Customer Service Administrative Support
Resume:
Ji Emmanuel Jennings
Canton, MS, 39046
************@*****.***
Career Focus
I am ambitious and looking for a career that allows me to deploy my skills in an organization that values dedication to the team, upward mobility, and training and development of highly motivated team members.
Summary of Skills
Goal-oriented strategist whose confidence, perseverance and vision promote success. I am committed to delivering excellence in all facets of customer service, administrative support and operating various systems. Offers honed competencies in data-entry, database management and coding, along with extensive experience as a manager. Qualifications include well experienced and knowledgeable in operating State Verification and Exchange System (SVES), Federal Data Services Hub (FDSH), Mississippi Department of Employment Security (MDES), Public Employment Retirement System (PERS), State Data Exchange (SDX), and Warehouse Management System (WMS).
Communication
Training & Development
Organization
Multi-Tasking
Research & Investigative Skills
Critical Thinking
Warehouse and manufacturing
Customer Service
Deadline Oriented
Accomplishments
MIG Welding Certification
Forklift Operator
Warehouse Equipment Coordination
Professional Experience
Mississippi Division of Medicaid
07/2024-Present
Benefit Program Specialist
Verify that the information recorded on your application is true and correct
Actively assists customers/beneficiaries throughout the process of applying for and ongoing coverage of Medicaid benefits
Gather, review, and investigate beneficiary information and determine if an approval for Medicaid is possible, based on Medicaid policies
Assisting clients with questions and concerns as they come in or call into the office
Accurately entering client data in the computer system
Reading and comprehending the policy manual and obtaining a general working knowledge of Medicaid policies and programs
Assist with training of new office staff
Utilize reports for timely maintenance of assigned applications and caseloads
Free Mission M.B. Church & Greater Saint Matthew M.B. Church
07/2023-Present
Musician
Studied score at length to learn music in detail and develop suitable interpretations
Arranged musical compositions to achieve particular musical style
Collaborate with other musicians to meet exceptional performance standards and achieve a cohesive sound
Assist the conductor to guide musicians through complex compositions
Tamar Counseling Group LLC
01/2024-07/2024
Client Transportation Specialist
Performed clerical duties, such as word processing, data entry, answering phones and filing
Schedule appointments for transport; file, data entry, customer/client service
Transport clients to and from medical appointments; drive seniors to special outing; maintain clean vehicle and DOT paperwork up to date
Transported passengers safely with disabilities including mobility devices, canes and walkers
Demonstrate standard of performance that support patient satisfaction and principles of serve excellence
ETRAILER.COM
04/2020 to 07/2023
Shipper/Packer Lead
Manifest boxes, verify accuracy of order, stack and shrink wrap orders for shipment
Verify orders are accurate and packed according to specifications: extra dunnage, ice, and special instructions.
Assist in the gathering and reporting data associated with reporting month
Daily accrual information pertaining to each load
Grove Collaborative
08/2020-04/2021
Forklift Operator
Positioned is responsible for accuracy in loading and complying with shipper/receiver documentation
Pulled staging loads and ensured all loads are correct for shipment
Operated forklift in and around the warehouse. Worked in all storage locations
Transported truck loading involves moving full pallets of products from the warehouse onto a trailer and removing any returned pallets/plastic flats
Education
Alcorn State University
Lorman, MS, USA
Bachelor of Art in Psychology
Bachelor of Art in Music
Graduated May 2019
Velma Jackson High School
2013, Camden, MS, USA
References
Clifford Harris
601-***-**** (C)
Cree Smith
****.*.*****.***@****.***
601-***-****(C)
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