Data Entry Customer Support

Umer Farooq

Email: ***********@*****.***

Location: Islamabad, Pakistan

Phone: +92-300-*******

Professional Summary

Motivated and detail-oriented Customer Account Agent with 4 years of combined experience in customer support, account management, and data entry. Skilled in handling client communications, resolving inquiries, and maintaining accurate records using Microsoft Office and CRM tools. Recognized for strong communication, analytical thinking, and a commitment to providing exceptional customer experiences. Seeking to contribute these skills in a remote, full-time position with growth opportunities. Core Skills

● Customer Service & Support

● Inbound / Outbound Call Handling

● Data Entry & Account Management

● Microsoft Office (Word, Excel, Outlook, PowerPoint)

● CRM & Ticketing Systems

● Communication & Phone Etiquette

● Problem Solving & Escalation Management

● Time Management & Multitasking

● Bilingual: English / Urdu/ Dari/ Pashto

Professional Experience

Customer Account Agent

Relymer Pvt. Ltd. Remote

Jan 2021 – Dec 2022

● Managed high volumes of inbound and outbound calls to assist clients with account inquiries and issue resolution.

● Handled billing and payment processing with strong accuracy and confidentiality.

● Documented customer interactions and feedback in CRM systems for reporting and follow-up. 2

● Collaborated with internal teams to resolve escalated cases efficiently.

● Consistently achieved customer satisfaction targets and service-level goals. Customer Support Specialist

Cartcake Solutions Remote

Jan 2023 – Oct 2025

● Provided personalized assistance to customers regarding product inquiries, billing, and account updates.

● Performed detailed data entry and maintained customer records in compliance with company standards.

● Used Microsoft Excel and CRM tools to track performance metrics and generate weekly reports.

● Trained new team members on communication protocols and service workflows.

● Recognized for maintaining a high first-call resolution rate and professional call etiquette. Education

Bachelor’s Degree in Petroleum & Gas Engineering

Petroleum Engineer — 2020

Additional Information

● Work Availability: Full-time, Remote

● Workspace: Fully equipped home office setup with high-speed internet

● Typing Speed: 55+ WPM

● References: Available upon request

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