Customer Service Representative

**** * **** **. *******, Maricela TX • 956-***-**** Guerra • **************@*****.***

Education

Mission High School

High school diploma

Mission, Tx

1989

Experience

Bilingual Customer Service Representative

Spectrum

• Talking to many different types of people from across the country.

• Answering inbound phone calls from customers related to billing inquiries

• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards

• Establishing and growing professional, positive relationships with Spectrum customers. McAllen, TX

Jan. 2022- May 2024

Bilingual Customer Service Representative

Teletech TTEC

• Answer customer questions about products and services, assist with how-to's, and resolve customer concerns.

• Provide technical assistance to users on software applications, analyze and resolve issues, and escalate as needed.

McAllen, TX

April 2020- Jan. 2022

Additional

Language Skills: Spanish

Technical Skills: Programming languages · Common operating systems · Software proficiency · Technical writing

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Machine operator/ Inspector

McAllen, TX

Sep. 2017- Oct. 2021

Valley Die-Casting

• Responsible to run a machine

● Able to inspect parts

● Responsible to run a production line

● Create labels and label boxes

Machine operator/ Inspector

Regal Beloit Metal Co. McAllen, TX

May 2016- Sep. 2017

• Responsible to run a machine

● Able to inspect parts

● Responsible to run a production line

Toyota

Bilingual Customer Service Representative

Pharr, TX

May 2024- September 2024

• Provide information and support regarding Toyota vehicles, services, and products.

• Address customer inquiries and resolve complaints effectively and promptly.

• Maintain accurate records of customer interactions and transactions.

• Conduct follow-up communications to ensure customer satisfaction and retention.

Contact this candidate