Entry-Level Support Specialist

Jayla Clemons

Chicago, IL 312-***-**** *****.*********@*****.***

Professional Summary

Reliable and detail-oriented Customer Support Specialist with a background in concierge, security, and environmental services. Skilled in communication, problem-solving, and conflict resolution with a strong ability to manage inquiries, resolve issues efficiently, and deliver exceptional service in fast-paced environments. Seeking to transition into a merchant payments support role to bring operational excellence and customer satisfaction.

Key Skills

- Customer Service & Phone Support - Conflict Resolution & De-escalation - Payment Handling & Package Management - Time Management & Task Prioritization - Written & Verbal Communication - Microsoft Office Call Management Systems - PERC Certified Professional Experience

Concierge BSA – Chicago, IL Jan 2025 – Present - Handled incoming calls and visitor requests with a focus on customer satisfaction - Delivered packages and messages, and redirected calls to appropriate departments - Used conflict resolution skills to handle resident concerns professionally Environmental Services Associate Northwestern Memorial Hospital – Chicago, IL Jul 2024 – Jan 2025 - Maintained safety and cleanliness per infection control procedures - Collaborated with teams to ensure efficient task execution and hazard prevention - Interacted with hospital staff and guests with professionalism and courtesy

Security Officer Various Locations – Chicago, IL & Dallas, TX 2022 – 2024 - Monitored access, ensured safety compliance, and responded to incidents - Wrote incident reports and supported emergency response protocols - Communicated effectively with staff, guests, and emergency personnel Sales Consultant / Personal Shopper Ross Inc. / Walmart Inc. 2019 – 2021 - Provided personalized service to customers and promoted sales - Managed orders, inventory, and delivery logistics - Built rapport with customers, increasing satisfaction and retention Education

High School Diploma Wheaton North High School – Wheaton, IL Graduated: 2020 President of Student Council