Human Services Customer Service

Jaquie Shinn

***** ****** *** **., ****** Lake, Ca 92587

Phone: 714-***-**** Email: ********@*****.***

Summary

Dedicated human services professional with extensive experience supporting diverse populations. Currently studying human services with plans to pursue a Sociology major to deepen understanding of social behaviors, community dynamics, and systemic issues. Strong communicator with cultural competence and proven ability to build rapport with clients, manage complex caseloads, and foster positive change through collaboration.

Skills

Leadership & Team Management

Effective Communication & Client Relations

Problem-Solving & Critical Thinking

Multitasking & Time Management

Empathy & Positive Workplace Culture

Organizational & Detail-Oriented Approach

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Google Workspace (Gmail, Docs, Sheets)

Professional Experience

Eligibility Technician

County of Orange Social Services — Anaheim, CA

September 2023 – Present

Conduct client interviews and verify documentation for public assistance eligibility.

Ensure accurate data entry and compliance with county policies.

Manage case information using Microsoft Office tools.

Deliver unbiased, respectful customer service in high-pressure situations.

Collaborate with team members to streamline eligibility processing.

Case Manager

Safe and Sound Treatment — Costa Mesa, CA

October 2020 – September 2023

Built rapport and assessed client treatment needs through comprehensive intake interviews.

Coordinated client schedules, resources, and transportation services.

Documented weekly client progress and maintained detailed case records.

Facilitated access to additional community resources to support client recovery.

Manager

Wicked Chamber — Costa Mesa, CA

June 2017 – October 2020

Trained, supervised, and evaluated staff performance to meet sales targets.

Handled customer inquiries, complaints, and ensured excellent service.

Managed inventory, pricing, promotions, and financial records.

Motivated team to achieve business goals while maintaining a positive work environment.

Ticket Sales & Operations

Carnival Midway Attractions — Orange, CA

May 2013 – August 2016

Sold tickets efficiently in a fast-paced environment.

Managed cash handling and closing procedures.

Adapted to flexible work hours including nights, weekends, and holidays.

Demonstrated strong organizational skills and customer engagement.

Licensed Cosmetologist / Freelance Hairstylist

Orange County, CA

January 2004 – May 2013

Delivered full-service hair care with a loyal client base.

Handled administrative and business operations independently.

Utilized strong customer service and communication skills to build client relationships.

Education

Cypress College — Cypress, CA

Human Services Major January 2022 – Present

Currently pursuing Addiction Studies Certificate (CADC-I)

Corona del Mar High School — Newport Beach, CA

High School Diploma 2001

University High School — Irvine, CA

Attended 1998

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