Operations Manager Sales Support

Canton, OH 517-***-**** colleen.Colleen *********@*****.******* com linkedin.com/in/colleen-collins-689b7511 OPERATIONS & CUSTOMER EXPERIENCE LEADER

Dynamic, results-driven professional with 20+ years of experience driving operations, sales support, and client satisfaction across manufacturing, service, and tech environments. Recognized for improving efficiency, growing revenue, and leading cross-functional teams with heart and precision. Core Strengths: Operations Management Customer & Sales Support Process Improvement Training & Team Leadership Client Relations Inventory & Purchasing Cross-Functional Collaboration Continuous Improvement

PROFESSIONAL EXPERIENCE

AireServ of Northeast Ohio

Customer & Sales Support 2024–Present

• Enhanced customer outreach by 88%, increasing service appointments by 23%.

• Managed communications across phone, email, and seven lead sources to improve responsiveness and conversion.

3E Company

Supplier Relations Specialist 2023–2024

• Exceeded quality and productivity goals; led weekly team calls for 25–40 associates.

• Onboarded 3 new customers while strengthening existing partnerships and training new hires. Meowtel

Demand Support Specialist 2022–2023

• Delivered fast, high-quality support across chat, phone, and email; maintained 5H client ratings.

• Resolved urgent issues calmly and efficiently while ensuring service consistency. Cornerstone Marketing LLC

Business Operations Analyst 2020–2022

• Scaled coaching services by 200%, reducing refund requests by 23%.

• Developed onboarding program and led 8+ team members to improve retention and client outcomes. PhotosynQ, Inc.

Operations Manager 2017–2021

• Increased sales 40% and reduced lead times by 6 weeks through improved manufacturing workflows.

• Cut material costs 50% via strategic purchasing and process optimization. EARLIER EXPERIENCE

McDonald Modular

Client & Sales Support

• Streamlined order flow and client coordination, ensuring accuracy and seamless communication between sales and operations.

Netflix

Operations Manager

• Directed logistics and daily operations to improve efficiency and reduce turnaround times. EDUCATION

Bachelor of Business Administration

Western Michigan University

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