Customer Care Service

April Perreira *************@*****.***

Professional Summary: Experienced and dependable professional with extraordinary Customer Service Skill. Pleasant and cooperative Team Member with an attitude of Service. Adventist HealthSonora

Title: Patient Access Representative April 2023- Current

• Regitration and intake of patients at front dek of hospital for a variety of procedures

• Quality Customer Care

• Expediantely manage emergency room admissions

• Excellent communication and cooperation with ED staff on behalf of patient

• Obtain insurance approval and verify insurance eligibility

• Collect Payments per policy with kindheartedness but firmness with a high succuss rate

• Answer Phones and direct phones in busy environment with grace

• Update customer information in computer accurately

• Gracious and cooperative with Hospital volunteer staff

• Always maintain confidentiality

Donald Eye Care Associates

Title: Customer Service Representative July 2020- April 2023

• Intake of customer at front receptionist desk

• Quality Customer Care

• Obtain insurance approval and verify insurance eligibility

• Schedule appointments with multiple eye care professionals

• Answer Phones in busy environment with grace

• Collect Payments per policy with kindheartedness but firmness

• Expedient and accurate insurance approval and verification

• Update customer information in computer accurately

• Scan documents into system timely and consistent

• Always maintain confidentiality

• File, fax, copy

• Post and account for payments accurately

Sonora Regional Medical Center

Title: Patient Representative/Physical Therapy October 2019- March 2020

• Intake of customer at front receptionist desk

• Quality Customer Care

• Obtain insurance approval and verify insurance eligibility

• Schedule appointments for multiple practitioners in two clinics with poise

• Answer Phones in busy environment with grace

• Collect Payments per policy with kindheartedness but firmness

• Expedient and accurate insurance approval and verification

• Update customer information in computer accurately

• Scan documents into system timely and consistent

• Always maintain confidentiality

• File, fax, copy

Sonora Vison Center

Title: Customer Service Representative/Reception November 2017- October 2019 Responsibilities:

• Quality Customer Satisfaction always considerate of patient needs

• Answer phones, payment collection with thoughtfulness

• Expedient and accurate insurance approval and verification

• Intake of customer, ensuring all information updated and accurate in system

• Schedule appointments correctly and appropriately

• Dispense and adjust customer glasses

• Sale of appropriate eye wear for individual need

• Order supplies and optical eye wear

• File, Fax, Copy

Sonora Regional Medical Center

Title: Patient Representative, Clinic Services April 2003-May 2016 Responsibilities:

• Intake of customer at front receptionist desk

• Quality Customer Care

• Schedule appointments for multiple physicians in clinic with poise

• Answer Phones in busy environment with grace

• Collect Payments per policy with consideration

• Expedient and accurate insurance approval and verification

• Update customer information in computer accurately

• Scan documents into system timely and consistent

• Float to Different Doctor’s Offices as needed to assure appropriate coverage

• Always maintain confidentiality

• File, fax, copy

Certifications/Education:

Medical Terminology

Medical Coding and Billing

Pharmaceutical Math

CPR- active

Pre-nursing courses including Anatomy

CNA Certification- Expired

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