Customer Service High School

KAYLE CLAYBURN

WORK EXPERIENCE

EDUCATION

Lincoln High School Aug 2017-May 2021

Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time.

Serves as a customer’s first line of contact for a variety of issues. Reviews, researches and/or enters data in various systems to support respective functional area. Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.

Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day. Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Operations Administrator ll, Fedex Ground Jan 2022- Oct 2025 ADDITIONAL INFORMATION

Technical Skills: Computer Skills (6 years), Technical Proficiency, Typing (8 years), Microsoft Office Suite (Word – 5 yrs, Excel, PowerPoint – 2 yrs, Outlook – 6 yrs, Access), Google Workspace (4 years), Productivity Software, Mobile Devices, Data & Analysis Skills, Fact Checking, Editing (5 years), Document Review (2 years), Records Customer Service & Interpersonal Skills: Customer Service, Phone Etiquette (4 years), Order Taking, Serving, Drink Service, Beverage Refills, Presentation & Communication Skills, Leadership, Quick Service & Fast Food Restaurant Experience, Food & Beverage Industry Cash Handling : Cash Handling, Payment Card Processing, Credit Card Payment Processing, Payment Verification, Depositing Cash, Balancing Cash Drawers, Making Change

Food Service & Safety : Food Preparation, Simple Food Item Preparation, Food Labeling, Food Date Marking, Cross-Contamination Prevention, Food Allergen Management, Proper Food Storage, Temperature Control, Implementation of OSHA Safety Standards, Quality Assurance (4 years), Food Service Workstation Cleanliness, Table Cleanliness, Sanitizing Surfaces, Maintenance & Cleaning, Dishwashing, Equipment Cleaning, Window Cleaning, Restroom Cleaning, Sweeping, Mopping, Trash Removal Seasonal Operations Administration, Fedex Ground

Addresses damaged and misdirected packages promptly to enhance delivery efficiency. Acts as the primary contact for customers, researching and entering data to support timely delivery and reduce losses by correcting addresses and ensuring package integrity. Prioritizes tasks to maximize package resolution and daily deliveries, ensuring all packages are correctly scanned.

Inspects and manages hazardous material damages according to policy. Oct 2021- Jan 2022

Package Handler, Fedex Ground

Work in a fast-paced warehouse-like environment taking responsibility for tracking shipments and working safely and efficiently while sorting, processing, loading, and unloading packages.

Jan 2021- Oct 2021

2042 Plum Springs Rd, Lincoln, AL• 256-***-**** • ************@*****.***

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