Accounts Receivable Customer Service

Jenna Oh

Stanton, CA +1-714-***-**** *********@*****.***

Languages: English & Korean (Bilingual) Authorization: Eligible to work in the U.S. Professional Summary

Detail-oriented Accounting Associate with 4+ years of experience in Accounts Receivable/Payable, financial reporting.

Bilingual in Korean and English with a background in hospitality and customer service. Professional Experience

Accounting Associate

Gravity Interactive – Buena Park, CA Jan 2023 – Oct 2025

• Prepare weekly finance summaries and post 100+ bank transactions in SAP.

• Generate monthly online game sales reports and process AR invoices.

• Support month-end and quarter-end closing (P&L, balance sheet, bank reconciliation).

• Coordinate invoice approvals via Groupware and distribute monthly third-party billing. Accounts Payable / General Cashier

Hyatt Regency Orange County – Garden Grove, CA Sep 2022 – Dec 2022

• Managed full-cycle AP for a 655-room hotel using Oracle, BirchStreet, and MarkView.

• Performed 2- and 3-way matching and processed employee credit card reconciliations.

• Oversaw $54K general cashier bank funds and prepared month-end accruals. Accounting Supervisor / AP Specialist

Holiday Inn & Staybridge Suites – Long Beach, CA Aug 2019 – Sep 2022

• Processed ~50 vendor invoices weekly using QuickBooks Online.

• Managed vendor setup, check runs, ACH payments, and employee reimbursements.

• Supported annual 1099 filing and audit preparation.

• Recorded credit card transactions and maintained petty cash and inventory logs. Front Office Supervisor

Jeju Shinhwa World – South Korea Mar 2017 – Jun 2019

• Supervised team of 10 staff and handled guest services in a resort pre-opening.

• Assisted SOP creation and cross-trained in Reservations, Finance, and Sales. Guest Service Agent / Rooms Controller

Resorts World Sentosa – Singapore Feb 2016 – Feb 2017

● Provided front office service for VIP and gaming guests using OPERA PMS

● Welcoming and registering guests, handling check-in and check-out, managing payments, and answering inquiries.

● Assisted with night audit and daily reconciliation processes

● Cross-trained in Concierge, F&B, and Reservations Education

Hotel Management (Associate Degree)

Jeju Tourism College – Jeju, South Korea

High School Diploma

St. Patrick High School – Kentucky, USA

Certifications

Accounting Foundations – LinkedIn Learning (2021–Present)

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