Office Manager Customer Service
Resume:
Brandon, FL *****
**************@*****.***
EDUCATION AND
TRAINING
Associate of Arts
Health & Human Services
Ultimate Medical Academy,
Clearwater, FL
December 2019
Associate of Arts
Health Care Management
Ultimate Medical Academy,
Clearwater, FL
April 2018
Bachelor of Arts
Business Administration
Cornell University, Ithaca, NY
January 2004
High School Diploma
Framingham State University,
Framingham, MA
June 1989
SUMMARY
Motivated professional with a strong work ethic and adaptability. Proven ability to enhance workflow efficiency and communication between teams and clients. Skilled in decision-making, proficient in MS Word, and capable of typing 70 words per minute. Committed to maintaining high-quality standards and client confidentiality while working independently. SKILLS
EXPERIENCE
OFFICE MANAGER
AIE Property & Capital Solutions, LLC. Tampa, Florida March 2023 - Current FRONT DESK AGENT
Mckibbon Hospitality Tampa, Florida May 2021 - January 2023 ANTONIA EVANS
• Customer service
• Inventory management
• Document preparation
• Problem solving
• Regulatory compliance
• Office management
• Data entry
• Credit and collections
• Addressed customer inquiries through phone and email with professionalism.
• Assess applications submitted by prospective buyers.
• Facilitate matches between potential clients and investors
• List of renovated properties for sale
• Assist in finalizing processes
• Repair estimates and support through contractor collaborations
• Provide inventory of deals for future homebuyers
• Check in and allocate guests to assigned rooms.
• Master credit verification, cashing, and cash management policies and procedures
• Resolved customer complaints promptly and courteously.
• Provided excellent customer service while upholding company policies.
• Provided information about hotel amenities, services, and local attractions.
• Generated daily reports detailing occupancy levels, revenue amounts.
• Maintained cleanliness of lobby area at all times. AE
YOUTH CARE WORKER II
TrueCore Behavioral Solutions Tampa, Florida June 2017 - May 2021 LEARNER SERVICES ADVISOR
Ultimate Medical Academy Tampa, Florida December 2013 - May 2018 COLLECTIONS AGENT /ASSET PROTECTION INVESTIGATOR
Hunter Warfield, Inc Tampa, Florida July 2011 - July 2013 OFFICE MANAGER
• Oversees overall operations of assigned staff and briefs on proper execution of essential facility routines.
• Facilitates and contributes to multiple recreation initiatives and activities with juvenile residents to foster interest in independent living
• Offers guidance to individual juvenile residents on personal challenges encountered within the facility, including peer pressure and adaptation to surroundings, by exemplifying positive role model behavior and employing common-sense strategies to alleviate tension and avert further issues.
• Execute related tasks as necessary, encompassing operation of facility's central control center.
• Maintained accurate records of daily activities, progress notes, and incident reports.
• Oversaw daily routines of youth in placement and delivered services related to basic human needs.
• Engaged with students regularly to cultivate and sustain rapport, serving as primary point of contact for addressing questions and resolving concerns.
• Guided students through inquiries regarding course navigation, academic policies, course expectations, technical assistance, and additional student support services.
• Advised at-risk students, fostering pathways to student success.
• Executed ongoing student retention strategies
• Collaborated on initiatives for process optimization
• Communicated with students to gather essential forms and paperwork as required
• Showcased proficiency in and diligently followed all necessary federal and state compliance requirements and regulations as outlined by Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures
• Managed payment collections for property, death care, and auto debts.
• Established registry of clients with unpaid balances.
• Structured list reflecting varying degrees of delinquency severity.
• Identified customers through credit bureau information, background checks, loan documents, and various databases
• Evaluated fraud and bankruptcy claims for accuracy
• Adhered to all applicable laws, regulations, and company policies.
• Maintained accurate records of all customer contact attempts and account updates in the database system.
Ameri-Serve Judicial Services Tampa, Florida July 2007 - June 2011 COLLECTIONS AGENT
JP Morgan Chase and Co Tampa, Florida November 1999 - July 2010
• Prepared affidavits for court filing, ensuring compliance with legal standards.
Processed payment invoices for attorneys to facilitate timely reimbursements.
• Established new client relationships for company by engaging with law firms
• Notified attorneys and process service companies regarding case statuses
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Maintained confidential records relating to personnel matters.
• Collected on overdue automobile loans aged 0-90 days
• Partnered with the research and customer services team to resolve customer disputes.
• Facilitated onboarding for new employees by providing comprehensive side-by-side coaching on departmental procedures and systems.
• Maintained accurate records of collection activities in database system.
• Resolved complex issues that arose during the collections process.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Processed payments through various methods such as credit cards, online banking and cash transactions.
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