Project Management Instructional Design

Gwendolyn A. Spung, MS

Atlanta, GA ***** 678-***-****

****.*****@*****.*** www.linkedin.com/in/gwendolyn-spung

Innovative Instructional Design & Learning Solutions Expert

Transforming Learning Experiences Through Strategic Design and Technology Integration

Design and develop impactful web-based and mobile training solutions that drive measurable performance improvements. Excels in needs analysis, project management, and stakeholder collaboration to deliver high-quality, engaging learning experiences. Skilled at balancing multiple priorities while maintaining a focus on learner satisfaction and organizational goals. Demonstrated expertise in leveraging technology and instructional best practices to create scalable and effective training programs.

Instructional Design E-learning Development Mobile & Web-based Training Needs Analysis Rise

Articulate Storyline Vyond Canva WordPress Learning Management Systems (LMS)

Project Management Performance Measurement Multimedia Content Creation Sales Skills

Agile & ADDIE Methodologies Training Program Evaluation Mentoring & Professional Development

Professional Experience

DIRECTV, Atlanta, GA 5/2021 - 5/2025

Specialist, Instructional Designer

Led design and development of comprehensive learning solutions across all DIRECTV business units, collaborating with stakeholders at all organizational levels.

Conducted thorough needs assessments with clients, resulting in targeted training interventions that measurably close performance gaps.

Wrote high-level design plans outlining all work required to meet business needs. Collaborated with SMEs across all business units, ensuring training materials aligned with specific requirements. Conducted review sessions and implemented necessary revisions.

Designed responsive, mobile-enabled courses using RISE, Storyline, Vyond (Videos), Canva, Word Press, PowerPoint, Excel and Word. Consistently achieving 4.8 / 5.0 learner satisfaction ratings.

Implemented end-to-end project management for all training initiatives, ensuring on-time delivery and alignment with business objectives.

Served on the Rewards and Recognition team, developing programs that boost employee engagement and recognition across the organization by 50%.

Mentored emerging talent through the Professional Development Mentoring Program, directly contributing to mentee's career advancement and promotion 100%.

AT&T, Atlanta, GA

Senior Training Manager, Learning Services 1/2013 - 5/2021

Designed Web-based instruction for the Network IT and Compliance client replacing traditional leader-led courses.

Partnered with Network IT / Compliance / National Retail Dealer clients to determine training needs and make recommendations for training interventions, resulting in training that closed many performance gaps.

Designed Mobile-enabled and Web-based courses using Lectora, Dreamweaver, and Captivate. Managed all phases of the projects, resulting in filling client’s needs for “training on demand”.

Created high-Level-design plans for each project outlining deliverables, timelines, and responsibilities, resulting in a clear direction for the deliverable with the client.

Created assessments to measure learning effectiveness which established if students were able to perform the objectives to their work environment after completing training.

Gwendolyn A. Spung ****.*****@*****.*** Page Two

AT&T (Continued)

Project managed over 1K audio files and coordinated the people and resources for all recordings across work groups for an IT Web initiative to be used for training purposes on the IT AT&T Work Smart portal.

Championed the Professional Development Mentoring Program as a Peer Mentor at AT&T. Assisted Vice President in running a professional development mentoring circle for 2014, 2015, 2016, 2017, and 2018 calendar years.

Executed Atlanta Heart Walk for 2015, 2016, 2017, 2018, 2019, and 2020 as an HR Champion Lead. Project managed a group of Team Captains from across the Human Resource organization to raise money toward this initiative. Exceeded goals each year in raising awareness and money to fund research for heart disease and stroke.

Learning Services Metrics Analyst 2/2009 - 1/2013

Developed metrics dashboards to track training progress, Level 3 surveys, and tracked contingency (CP09 and CP12) training.

Developed Contingency Planning analysis documents to show training metrics for eLearning and leader, led results

for CORE and SE. Presented these results twice a month to the Leadership Contingency planning team.

Developed and managed monthly Learning Services client dashboards for DMDR and Priebe Organization Mobility Call Centers, tracking new hire training metrics and business metrics. Showed comparisons of metrics with incumbents and partnered with client organizations to determine if corrective action is necessary.

Developed Level 3 surveys for Consumer Retail, Technical Network, and Consumer Call Centers to measure if learning transferred to the workplace. Compiled results of the surveys so they could be accurately communicated with the clients.

Senior Training Manager Learning Services 6/2007 - 2/2009

Designed web-based instruction on AT&T-specific systems (BASE and Phoenix) for Enterprise Business Solutions (EBS) sales and for Advanced Business Solutions (ABS) Engineering.

Partnered with System Engineering and Architecture group (SE&A) to develop a Web-based training module to certify system engineers on the GeoProbe System.

Developed Centra courses, job aids, and Testcraft assessments for the Systems Release Training (SRT) for BASE, Phoenix, and Premier Systems. This kept the sales team updated on all system enhancements and reduced transition downtime.

Managed all Phoenix SRT training and worked with Phoenix initiative managers. Defined scope and objectives for all enhancements, ensuring training was suitable for the sales field and delivered according to strict deployment dates. Monitored timelines to ensure completion of these projects and led team meetings with all levels of management.

Education

Master of Science (MS), Instructional Technology, Georgia State University, Atlanta, GA

Bachelor of Science (BS), Business Administration, The Ohio State University, Columbus, OH

Mid-Level Management Continuing Education Training, Georgia Institute of Technology, Atlanta, GA

Volunteer / Leadership

ALTA tennis player and runner

Community Bible Study Core Leader (2011-2025)

DIRECTV Mentor for Professional Development Mentoring Program

DIRECTV Rewards and Recognition team

AT&T Peer Mentor, Professional Development Mentoring Program at AT&T (2014–2018)

AT&T HR Champion Lead, Atlanta Heart Walk (2015–2020)

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