Customer Service Manager

Monique Galaz

I am a self-motivated starter. Once im on a roll, im on a roll.i have 5 years + experience in Janitorial and custodial cleaning. Ive worked independently maintaining the cleanliness of doctors, dentist, and lawyers offices. I quite enjoy working independently. Although working in a group is fine too. I also retain 20+ years of cashier, money handling, and customer service experience. I enjoy this type of work. Im a fast worker and a fast learner. I can excel at almost any tasks given. I respect myself and others. I like to be of help.. Tucson, AZ 85713

*****************@*****.***

+1-520-***-****

Professional Summary

I would enjoy the opportunity to practice and showcase my skills, qualities, and abilities I have to offer to a company I seek employment with. A chance to be trustworthy and show good worth ethic and prove my dedication as an employee. Thank you.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR representative

Circle K-Tucson, AZ

November 2024 to Present

For my current employee I am a cashier, operate a p.o.s cash register system. Providing excellent customer service, scanning and scanning food like and g.m. items. Setting gasoline orders and taking proper payments . Responsible for alcohol and tobacco sales. For them I also maintain, keep the store cleaned and organized, and fully stocked at all times. For them I clean gas pumps, take out garbage, sweep, mop and some dishes. I do prepare some food items to be put out every day and keep their condiment station tidy. Plus many other tasks such as cleaning all glass windows bathrooms, and floors. Customer Service Manager (CSM)

Food City-Tucson, AZ

May 2023 to October 2024

I am a Customer Service Manager for a grocery store. I am responsible for all operations of the cashier/ front end/ customer service for the most part, but I am responsible for over seeing all store departments and it's members in absence of store team leaders independently. Mostly focused on front end cashier/ money operations, and supervision. Leader of all operation flow of the business. I'm pround to be a part of our management team and to be a great leader for all of our team members across the store.

Custodian/Janitor

Allied Universal-Tucson, AZ

April 2022 to April 2023

Maintain the cleanliness of areas around the entire mall. Food court area,Carpets, lobbies,counters, tables, and restrooms, plus more.

Lobby Attendant

DoubleTree by Hilton-Tucson, AZ

March 2020 to March 2021

Responsible for maintaining front lobby and all its facilities. Be kind courteous to guests as well as employees.utilized for pick up and drop off requests and at times for cleaning hotel rooms. Commercial Cleaner

Independent Contractor position-Tucson, AZ

January 2017 to 2021

My work consists of being responsible and trustworthy for the independent cleaning maintenance of 5 independent buildings such as dental offices, law offices, financial offices, 55+ mobile home gyms and clubhouses. Responsible for all keys to all buildings. Janitor

Olympus janitorial services-Tucson, AZ

December 2018 to December 2019

Housekeeper

Motel 6-Tucson, AZ

January 2014 to January 2015

For them my responsibilities were to clean the Motel rooms at every point possible. Change linens, clean with appropriate cleansers,dust, sweep,mop,clean windows and all surfaces, stock all commodities after guests checkout and make ready for new guests. Help fold all linens and store in place, fill and manage linens and cleaning materials on appointed push cart. Customer service representative

Circle k stores

Education

High school diploma or GED

High school diploma

Skills

• Childcare

• Fine dining experience

• English (10+ years)

• Customer training

• Money handling (10+ years)

• Financial transaction processing

• Sanitizing surfaces

• Commercial cleaning (5 years)

• Infant care

• Guest services

• Food Preparation (Less than 1 year)

• Warehouse experience

• Administrative experience

• Floor Care (1 year)

• Customer support - Customer support experience (More than 20 years)

• Phone call management

• Relationship management

• Customer service manager experience

• Leadership (5 years)

• Phone answering

• Porter experience (5 years)

• Retail math (10+ years)

• Degreasing cleaning chemicals

• Hospitality

• Property management

• Retail sales transactions

• Disinfectant cleaning chemicals

• Insurance verification

• Office building cleaning experience

• Visual merchandising

• Negotiation

• Cleaning Experience (5 years)

• Cleaning carts

• Dusting

• Window cleaning

• Care plans

• Vacuuming

• Sales goal setting

• Cashiering (10+ years)

• ServiceNow

• Team motivation (leadership skill)

• Hotel cleaning experience

• Automated cleaning systems

• Carpet cleaning chemicals

• Buffing (1 year)

• Customer service (10+ years)

• Disinfecting surfaces

• Customer lifetime value tracking

• Cleaning surfaces

• Merchandising

• Multitasking (10+ years)

• Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)

• Retail management - Retail management experience (1-2 years)

• Phone etiquette (5 years)

• Time management

• Cardiology

• Organizational skills

• Restaurant experience (2 years)

• Environmental Services (5 years)

• Online retail experience

• Upselling

• Residential cleaning

• Retail compliance procedures

• Convenience store experience

• Grocery store

• Hospital cleaning experience

• Individual consumer customer service

• In-person customer service

• Computer operation

• Making change

• POS systems

• Commercial Cleaning (5 years)

• FIFO

• Computer literacy (1 year)

• Electric pallet jack

• Horticulture

• Custodial Experience (5 years)

• Driving

• Customer inquiry handling

• Balancing cash drawers

• Quick service & fast food restaurant

• Loyalty programs

• Cash handling (10+ years)

• Wine knowledge

• Phone customer support

• Credit card payment processing

• Toddler care

• Experience with children

• Educational institution cleaning experience

• Managing retail teams - Largest retail team managed (More than 20 team members)

• Mopping

• Shopify POS

• Phone communication

• Hotel experience (1 year)

• Greeting customers

• Sales conversion rate (success metric)

• Cleaning (5 years)

• Porter Experience (5 years)

• Hotel experience (2 years)

• Communication skills

• Attention to detail

• Climbing

• Department store experience

• Handling customer exchanges

• Customer support experience within retail industry

• Barcode scanning for logistics

• Customer service management

• Cash handling

• Average order value (success metric)

• Math (10+ years)

• Order entry

• Mobile devices

• Computer skills (1 year)

• Hotel housekeeping

• Shipping & receiving

• Janitorial experience (5 years)

• Processing cash transactions

• Supermarket experience

• Citrix

• Industrial cleaning

• Stocking

• Pallet jack

• Report writing

• Recruiting

• Client rapport building

• Retail customer service procedures

• Retail sales - Retail sales experience (6-10 years)

• Writing skills

• Customer returns handling

• AS400

• Improving customer support response time - Customer support response time improved (More than 30%)

• Pastry experience

• Management (1 year)

• Call center

• Product bundling

• Guest relations

• Product demos

• POS (10+ years)

• Typing

• Brooms

• Impulse buy merchandising

• Crew Member (1 year)

• Team leadership

• Apartment housekeeping

• Cash register (10+ years)

• Front desk

• Retail marketing campaigns

• Customer satisfaction tracking

• Carpet extractors

• All-purpose cleaning chemicals

• Customer service (10+ years)

Languages

• English - Expert

• Spanish - Beginner

• Bilingual

Certifications and Licenses

Food Handler Certification

Additional Information

I am a very hard worker, fast learner, and self motivated, detail oriented, and responsible. I take my position and responsibilities seriously in any job I obtain. I work efficiently and diligently to complete my assigned tasks. I am responsible, respectful of others, their property and I believe I'm trustworthy.I retain 20+ years of customer service, money handling, and cashier experience. I work well with little to no supervision. I follow directions and i set a good example in my opinion.

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