Data Entry Technical Support

Zachariah Wynn

Tallahassee, FL / Tampa, FL

@ **************@*****.*** i 813-***-****

Professional Summary

Experienced remote professional with 7 years of experience providing customer support, technical

assistance, and sales expertise for major brands such as Samsung and Apple. Skilled in data entry,

insurance processing, and problem-solving in fast-paced virtual environments. Dedicated to delivering

excellent customer experiences and exceeding performance goals in remote work settings.

Professional Experience

Samsung Support & Sales Representative (2018 — 2024)

* Provided remote technical support for Samsung products and services.

* Assisted customers with troubleshooting, warranty claims, and product setup.

* Drove sales of Samsung devices and accessories through consultative support.

* Achieved top performance metrics in customer satisfaction and call resolution.

Apple Support Advisor (2016 — 2018)

* Delivered tier-1 support for iOS and macOS customers remotely.

* Assisted with Apple ID, billing issues, and device configuration.

* Maintained high customer satisfaction ratings through empathy and efficiency.

Gerber Life Insurance Specialist / Data Entry Clerk (2014 — 2016)

* Processed insurance applications, customer inquiries, and policy updates.

* Managed data entry for client records with 99% accuracy.

* Supported sales and retention efforts by explaining policy options and benefits.

Key Skills

* Remote Customer Service & Technical Support

* CRM & Data Entry Systems

* Insurance Processing

* Sales & Customer Retention

* Microsoft Office & Google Workspace

* Time Management & Communication Skills

Education

Leon High School — High School Diploma

American Intercontinental University — Business Management (2 Years Completed)

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