Customer Service Experience

Mary Carlson

+1-830-***-**** ****.***********@*****.*** Victorville, CA 92392

WORK EXPERIENCE

Business Owner, Dirty Deeds Done Dirt Cheap Cleaning July 2025 - Present

• I started a business cleaning residential and commercial places. I also organize.

• I have a partner that I work with and we clean kitchens, bathrooms, dust from top to bottom, do all the baseboards, sweep vacuum and mop, do the windows and the blinds and dust plants.

• We will clean anything the client wants in their home or business. Server/Bartender, IHOP/Applebee's

January 2025 - July 2025

• Managed order processing efficiently to ensure timely delivery and customer satisfaction.

• Prepared a variety of beverages with precision and creativity to enhance customer experience.

• Collaborated effectively with team members to maintain a positive and productive work environment.

• Implemented upselling techniques to enhance sales and exceed customer expectations.

• Adhered to food safety standards meticulously to ensure compliance and maintain high-quality service.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly. Behavioral Health Technician, Hope by the Sea Recovery Center April 2023 - December 2024

• Maintained accurate and organized record-keeping systems to ensure compliance with regulatory standards.

• Executed effective crisis intervention strategies to de-escalate high-stress situations and ensure patient safety.

• ObservEd and documented behavioral changes to provide insights into patient progress and treatment efficacy.

• Delivered compassionate patient support services to enhance overall patient well-being and satisfaction.

• Facilitated therapeutic communication to foster trust and rapport between patients and care providers.

• Led group therapy sessions to promote shared experiences and encourage peer support among participants. Server, Denny's Restaurant

July 2021 - March 2023

• Processed payments efficiently while ensuring accuracy and customer satisfaction.

• Served food in accordance with safety and hygiene standards to maintain high-quality service.

• Promoted menu items by effectively upselling to enhance the dining experience for customers.

• Took customer orders with attention to detail, ensuring all preferences and dietary restrictions were noted.

• Maintained cleanliness and organization in the dining area to provide a welcoming atmosphere for guests.

• Collaborated with kitchen staff to ensure timely and accurate food preparation and presentation. Bartender, Our Place Bar

June 2016 - June 2021

• Mixed innovative cocktails, enhancing the beverage experience for patrons and contributing to a dynamic atmosphere.

• Managed cash handling efficiently, ensuring accuracy in transactions and maintaining financial integrity.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly to enhance guest satisfaction.

• Created a diverse drink menu, incorporating seasonal ingredients and trends to attract and retain clientele.

• Oversaw inventory management processes, tracking supplies and reducing waste to optimize operational efficiency.

• Exhibited strong multi-tasking skills in a fast-paced environment, balancing multiple responsibilities while maintaining high service standards.

EDUCATION

San Joaquin Delta College

2014-2016

A. S., Occupational Studies

I was in an apprenticeship program that required us to do our associates in science degree and that's why it's occupational studies. I took general classes as well as a couple of movie classes, a communications class, political science and other classes relating to the occupation as it at the time.

SKILLS

Bartending, Business Operations, Caregiving, Cleaning Experience, Clerical Skills, Counseling, Cpr, Customer Service, Drug Screen Technician, Entrepreneurship, Food Safety Experience, Rehabilitation, Serving Food and Drinks, Warehousing

CERTIFICATION AND LICENSES

CPR 2025

Food Handlers Card 2025

RADT 2024

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