Alethea D. Lowery
**********@*****.***
Charlotte, NC 28269
Medical receptionist seeking a position to fulfil my passion in the medical field. 23 years of customer services and strong leadership with my professionalism, and communication skills.
EXPERIENCE
Gap: Caretaker for mother
Harris Teeter Huntersville, NC
Cashier Dec. 2019-Present
As the face company, I was tasked with always being helpful, courteous and
With customers. In charge of keeping my drawer accurate and counted down at the end of shift.
Help out other departments when necessary.
Carolinas Healthcare System Charlotte, NC
Referral /Radiology Coordinator Scheduler June 2012 –Oct 2017
23 years of Customer Services, keeping patient satisfied
• Experience in insurance verification and current Procedural Terminology Code (CPT)
• Using Epic/Encompass to schedule patient’s appointments and procedures
• Proficient in medical coding to accurately assign CPT codes to outpatient procedures.
• Communicate changes in the patient schedule, STATS, add-ons to appropriate parties.
• Knowledge in medical billing, Proficiency with PC’s, Microsoft office, Excel….etc
• Load referral into potal
Carolinas Healthcare System Charlotte, NC
CMC Surgery/ Front Desk Registrar June 2002–April 2012
• Cancel and re-schedule appointments as requested by patients/doctors
• Scan documents into medical records
• Verify patients eligibility
• Insurance verification, multi phone lines
• Proficiency with PC’S, Micosoft office, Excel
• Collect co-payments and balances from doctor visits
Carolinas Healthcare System Charlotte, NC
Patient Account Representative April 1995 –June 2002
• Processing claims electronically through the NEIC cash management
• Billing claims
• Using personal computer and 10 keys skills
• Knowledge of insurance collections
• Calculated discount claims
• Maintained customer relations
Education
Garinger high School
• High School Diploma