Customer Service Representative

ADAM VALENTIN

Miami, FL ***** ****************@*****.*** 786-***-****

PROFESSIONAL SUMMARY

Customer service and sales professional with 5+ years of experience delivering exceptional client experiences in hospitality, retail, and fitness industries. Proven ability to increase customer satisfaction, drive sales, and train teams. Skilled in POS systems, cash handling, and food safety. Recognized for strong communication, time management, and organizational skills, with a bilingual edge (English/Spanish).

CORE STRENGTHS

• Customer Service & Sales Expertise

• Team Training & Leadership

• Cash Handling & POS Systems

• Food & Beverage Service

• Inventory Management

• Microsoft Office Suite

• Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Planet Fitness – Miami Gardens, FL – Membership Sales & Customer Service Representative Dec 2021 – May 2023

• Drove membership growth by conducting personalized consultations and presenting tailored fitness packages, contributing to a 15% increase in monthly sign-ups.

• Built and maintained relationships with over 200+ members through proactive outreach and engagement.

• Trained and mentored 5+ new hires on sales techniques and customer service, improving team performance.

• Delivered high-energy presentations at promotional events and local trade shows. Family Dollar – North Miami, FL – Cashier / Stocker / Sales Associate Feb 2019 – Mar 2020

• Processed 100+ daily transactions with accuracy, balancing cash drawers and resolving discrepancies.

• Optimized product displays and ensured shelves were fully stocked, improving store presentation and sales.

• Assisted in onboarding and training new employees on POS and customer interaction protocols.

• Delivered exceptional customer service, consistently recognized for positive shopper feedback. Island Queen Cruises – Miami, FL – Server

Jun 2016 – Jul 2019

• Delivered high-quality dining experiences on luxury cruises, managing service for up to 50 guests per shift.

• Assisted kitchen staff with food preparation, ensuring timely and accurate service.

• Maintained a clean and organized environment while working under pressure in a fast-paced setting.

Mambo Café – Miami, FL – Server

May 2016 – Jun 2019

• Provided warm, welcoming service, increasing customer retention and repeat visits.

• Handled orders and coordinated with kitchen staff for efficient, error-free service. Chit Chat Catering Services – Miami, FL – Server & Catering Assistant Feb 2016 – 2019

• Supported catering events of 50–200 guests, ensuring seamless food service and event flow.

• Resolved guest concerns promptly, maintaining high satisfaction ratings. ADDITIONAL SKILLS

• Food Safety & Handling

• Event Catering Support

• Data Entry & Basic Math

• Pet Care & Housekeeping

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