Customer Service High School

Charlotte Marie Kent

Murrieta, CA ***** 951-***-**** *********@*******.***

Professional Summary

Customer service professional with 20+ years of experience in hospitality. Skilled in providing excellent service, handling transactions, and working in fast-paced environments. Seeking to bring strong service and teamwork skills to a retail or customer service role. Experience

Pechanga Resort & Casino – Temecula, CA

Beverage Server / Cocktail Waitress (2003 – 2024)

• Provided exceptional customer service to hundreds of guests daily.

• Handled cash and card transactions accurately.

• Trained and supported new team members.

• Recognized for professionalism and strong work ethic. Skills

• Customer Service

• Cash Handling & POS Systems

• Teamwork & Communication

• Time Management

• Fast-Paced Work Environments

Education

Notre Dame High School – San Mateo, CA

High School Diploma

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