Human Resources Customer Service

Brittany Blalock

*** ******** **** ******, ** ***04 470-***-**** ************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by human resources and valuable customer service experience. Able to facilitate efficient workflows, communicate effectively with co-workers, patients, and staff, and work collaboratively to ensure quality operations. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy Dean’s List and Honor Roll.

Manages time and priorities in multitask environments.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Strong written and verbal communication skills.

KEY QUALIFICATIONS

Accounting Payroll Banking Systems Healthcare Law HIPAA Compliance Charting Filing

Processing Co-Payments Appointment Scheduling Insurance Verification Insurance Billing Procedures

Human Resource Management ERP/SAP Software Organizational Improvements

CMS1450 UB04 CMS1500 Healthcare Claim Cycle Interpersonal Professional

Communications Business Office Operations Medical Office Procedures Medical Practice Management Systems Practice Structure Leadership & Management Medical Terminology Anatomy & Physiology

WORK EXPERIENCE

Simply Staffing – Rockmart, GA 01/2022 – Present

Human Resources / IT (HYBRID)

Handle inbound and outbound telephone calls and email correspondence.

Update employee record such as timekeeping, work schedules, and PTO into Microsoft Excel.

File, scan, and copy documentation and process the data for review to be submitted.

Review and enter products and material items into the systems to ensure proper ordering and cataloging.

Used SAP Software to update products and services for organization from vendors and buyers.

Adhere OSHA requirements and Trade Compliance procedures and policies.

Ultimate Medical Academy – Aragon, GA 02/2019 – 07/2020

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Tyson Foods – Rome, GA 04/2014 – 11/2019

Package Handler / Machine Operator

Ensured food items were properly packaged and trained new employees in packaging and operating machinery.

Put packages onto appropriate trailers by scanning, lifting, and carrying packages in a fast-paced environment.

Loaded and unloaded machinery and made minor adjustments to machine controls.

John Akins Pressure Washing – Rockmart, GA 02/2006 – 08/2019

Pressure Washer

Washed various large vehicles, completed paperwork, and trained new employees on policies and procedures.

Documented vehicles completed to ensure proper reimbursement and ordered equipment needed for work.

Completed tasks in a timely manner and ensured complete work with attention to detail.

VOLUNTEER EXPERIENCE

Volunteer as a Private Duty Caregiver in Aragon, GA since 05/2019

Distribute mediations, pick up prescriptions, run errands, prepare meals, and complete light housekeeping duties

EDUCATION

Colorado Technical University Master’s Degree – Healthcare Management, Pending 2026

Colorado Technical University Bachelors in Business Administration (Concentration Human Resources), 2024

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2020

TECHNOLOGY

Greenway Prime Suite EHR

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint

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