Customer Service Representative

Lisa Slaybaugh

Saint Joseph, MO ***** ***/***-*532 ********@*****.***

Professional Summary

Provides support to insureds and agencies, as well as internal and external business partners. Handles each interaction with a genuine desire to connect with the caller while adapting the support to the customer’s needs. Willingly takes ownership of each interaction while advocating for the customer. Continually develops (or evolves) knowledge and skills necessary to provide expected support. Understands and maintains key performance indicators while living our company values.

Skills

* Demonstrates experience in a customer service environment.

* Ability to advise and recommend additional insurance products and services.

* Keyboarding/typing ability of 35 – 45 wpm.

Work History

Customer Service Representative, 06/2017 - Current

American Family Insurance – Saint Joseph, MO

* Responds to customer interactions regarding billing, policy coverage and policy changes.

* Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.

* Fosters strong relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on current and future insurance needs.

Paraprofessional

St Joseph School District – St Joseph MO

2012 to 2017

*Assist in the educational and social development of students under the direction and guidance of the classroom teacher.

*Support students with emotional or behavior concerns and assist them in developing appropriate social skills.

*Provide support for the students inside and outside the classrooms to enable them to participate in activities.

Department Key Lead/Manager

Gordmans – St Joseph, MO

2010 to 2013

*Support the Store Management team in all department related activities and the pursuit of all store operating goals.

*Responsible for acting as a Manager-On-Duty and providing leadership of guest focus with the store and supporting a positive associate experience.

*Implementing timelines for layout changes, signage, freight placement, markdowns and recovery, as necessary.

POS/Sales Floor Associate

Kohls – St Joseph, MO

2005 to 2012

*Performed cash transactions, handled returns, returned merchandise to racks or shelves, signed customers up for Kohl’s credit cards, and assisted in recovery of the store.

Education

Associate of Applied Science: Information Word Processing, 12/1996

Northwest Missouri Community College - Saint Joseph, MO

Certifications

I have my Property & Casualty Insurance Producer's License

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