Healthcare Implementation Project Manager

SAL MALFITANO

848-***-**** ***********@*****.*** linkedin.com/in/sal-malfitano

IMPLEMENTATION & PROJECT MANAGEMENT LEADER

Driving AI-Powered Digital Transformation Delivering Faster Timelines, Stronger Client Outcomes, and Scalable Results

PROFESSIONAL SUMMARY

Dynamic Implementation Project Manager with 15+ years leading enterprise technology rollouts and client success transformations for Microsoft and major healthcare systems. Expert at leveraging AI-driven analytics, automation, and PMO best practices to cut project timelines by 30%+ and drive measurable ROI. Recognized for turning complex deployments into data-backed success stories that boost retention, revenue, and customer experience. CORE STRENGTHS

AI-Enhanced Project Management Digital Transformation Enterprise SaaS Implementation PMO Governance Predictive Analytics Process Automation Client Success & Retention Change Enablement Cross-Functional Leadership Risk Mitigation CRM Optimization Stakeholder Engagement

PROFESSIONAL EXPERIENCE

MICROSOFT Implementation Project Manager East Coast Region 2010 – 2025

Led 50+ enterprise system implementations across healthcare and enterprise SaaS clients, managing multimillion-dollar projects and hybrid onshore/offshore teams of up to 20. Championed AI-enabled PM methodologies to increase delivery speed, accuracy, and customer satisfaction.

• Accelerated project delivery by 32% through deployment of AI scheduling algorithms, Power BI dashboards, and predictive risk analytics.

• Boosted client retention by 20% by designing automated account review and customer health scoring systems.

• Reduced rework hours by 40% via intelligent milestone tracking and auto-generated progress reporting templates.

• Partnered with product teams to design implementation frameworks now adopted as Microsoft’s standard playbook across 3 divisions.

• Drove continuous improvement through data-driven training programs based on CRM- flagged issue trends, improving customer satisfaction scores by 18%. CUSTOMER SUCCESS MANAGER Microsoft

2007 – 2010

Owned the client lifecycle for enterprise healthcare accounts during implementation and renewal phases. Collaborated with CIOs and IT leaders to align deployments with strategic goals and increase contract value.

• Secured $540K in long-term contracts through consultative account management and cross-department collaboration.

• Launched performance dashboards enabling clients to visualize KPIs, resulting in 30% faster adoption and reduced escalation frequency.

• Partnered with engineering teams to identify and implement workflow automation, cutting client onboarding time by 25%.

MISYS HEALTHCARE SYSTEMS / SUNQUEST Hardware Implementation Project Manager 2004 – 2007

Oversaw multimillion-dollar hospital transformations from paper-based workflows to electronic health record (EHR) systems. Managed stakeholder engagement, technical execution, and onsite training across multiple facilities.

• Directed a $5M EHR rollout—one of the company’s largest—delivered on time and within 2% of budget.

• Authored digital runbooks and cloud-based knowledge repositories reducing onboarding time for IT staff by 40%.

• Conducted live training for over 200 clinicians, achieving 95% user adoption within 90 days of launch.

EDUCATION & CERTIFICATIONS

DeVry Technical Institute – Diploma, Digital Electronics (Dean’s & President’s List) Computer Resource Training, Inc. – Microsoft Windows NT & Office Specialist Certifications Vanstar Training Center – Systems Management Server 1.2 & NT 4.0 Core Technologies

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