Service Agent Guest

AAYUSH

KUMAR

EDUCATION

WORK EXPERIENCE

Killarney Mountain Lodge, Killarney, ON April 2025 to October2025 Guest service agent/ Night auditor

• Welcomed guests and managed check-ins/check-outs with efficiency and professionalism.

• Handled reservations, phone inquiries, and guest requests using hotel PMS systems.

• Resolved complaints promptly, ensuring high guest satisfaction.

• Promoted hotel services and processed payments accurately. Sportsman's Inn Resort & Marina, Killarney, ON June 2025 to Sep 2025 Line cook

• Operated multiple stations including sauté, grill, and salad, ensuring consistent quality and timely execution of menu items.

• Prepared and executed diverse breakfast, lunch, and dinner dishes in a high- volume resort kitchen.

• Maintained strict HACCP and food safety standards, upholding resort culinary excellence.

•

Kalamata Ltd, Barrie, ON Jan 2025 to April 2025

Sales Associate

• Greeted customers warmly and assisted with inquiries and orders.

• Maintained a clean and organized workspace to uphold health standards.

• Operated POS systems efficiently to process transactions accurately.

• Worked collaboratively with team members to improve efficiency.

• Ensured prompt and friendly service to enhance customer satisfaction. Mary Brown’s Chicken, Barrie, ON

Cook / Supervisor Jan 2024 to Jan 2025

• Prepared high-volume meals adhering to portion control and food safety standards.

• Operated kitchen equipment including fryers, grills, and warmers in fast-paced settings.

• Trained and supervised team members ensuring consistent quality and HACCP compliance.

• Managed inventory and minimized food waste through accurate forecasting and batch cooking.

Georgian College, Barrie, ON Jan 2024 to April 2024 Cashier/Server

• Handled 100+ daily transactions with excellent service.

• Used POS systems efficiently, reducing wait times.

• Resolved complaints, maintaining positive customer experiences. SKILLS

Hotel and Resort Operation Management

Georgian College of applied Arts and Technology,

Barrie, ON

Graduated August 2025

• Point of Sale (POS)

• Maestro

• MICROS ORACLE

• Opera

• Cash Handling

• Microsoft Office

• Client Consolation

• Adaptability

• Leadership

• Attention to Detail

• Conflict Resolution

• Teamwork

PROFILE

Motivated and detail-oriented

Hospitality graduate with hands-on

experience in culinary operations,

guest service, and retail

environments. Skilled in line cooking

across multiple stations (sauté, grill,

salad), HACCP compliance, and high-

volume meal preparation.

Experienced in supervising teams,

training staff, and ensuring

consistent food quality. Recognized

for strong customer service,

adaptability in fast-paced resort and

restaurant settings, and a proven

ability to balance back-of-house

efficiency with front-of-house guest

satisfaction.

PHONE:

249-***-****

ADDRESS:

1436 22 St NW

Edmonton, AB T6T 2R4

EMAIL:

***********@*****.***

CERTIFICATIONS

• WHMIS [31-01-2024]

• Smart Serve [21-01-2024 to 20-

01-2029]

• First Aid and CPR [13-02-2024

to 13-02-2027]

• AODA [07-03-2024]

• Food Handler [28-03-2024 to

28-03-2029]

• Mental Health Awareness

[ 07-02-2024]

• Human Trafficking [21-02-

2024]

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