Accounts Receivable Customer Service

Dynamic professional with strong analytical, communication, and

teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to fostering team success while pursuing opportunities for growth and development. A positive attitude and dedication to continuous learning drive a strong desire to excel in any role. Prepared to leverage these strengths to create a meaningful impact within an organization.

PROFESSIONAL SUMMARY

Apria healthcare - Lead Accounts Receivable Representative Boothwyn, PA

Crozer Chester Medical Center - Surgical Scheduler Chester, PA

Crozer Health - Drug and Alcohol Secretary

WORK HISTORY

Monitored accounts to verify compliance with payment terms and schedules.

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Managed and responded to correspondence and inquiries from customers and vendors.

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Analyzed payment trends to identify potential issues and optimize collection strategies.

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Gathered Medical Records for authorizations for patients Durable Medical Equipment.

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Scheduled surgical procedures, ensuring optimal utilization of operating room resources.

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Coordinated with surgical teams to confirm patient readiness and procedure details.

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Managed pre-operative patient communications, enhancing satisfaction and compliance.

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Utilized electronic health record systems for accurate scheduling and documentation.

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Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.

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Coordinated with insurance companies to obtain

pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.

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Coordinated with facilities to set up surgeries for seven neuro, breast cardio thoracic and vascular surgeons.

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Answered phone calls and messages for 7-physician specialist medical facility, scheduling appointments, and handling patient inquiries.

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SKILLS

• Effective organizational skills

• Quick adaptability to new information

• Polite and professional demeanor

• Strong negotiation abilities

• Proficient in managing multiple tasks

• Dependable and honest

• Experienced in software utilization

• Effective communication

• Front office operations

• HIPAA compliance

• Critical thinking

• Call center operations

• Patient coordination

• Insurance authorizations

BETA Training Services

Swarthmore, PA, USA

Certificate: Medical Secretary

Chester High School

Chester, PA, USA

High School Diploma

EDUCATION

SHANA FITZGERALD E: *************@*****.***

P: 302-***-****

A: Wilmington, DE 19802

Chester, PA

Provided excellent service and attention to customers when face-to-face or through phone conversations.

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Juggled multiple projects and tasks to ensure high quality and timely delivery.

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Prioritized and organized tasks to efficiently accomplish service goals.

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Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

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Answered multi-line phone system and enthusiastically greeted callers.

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Scheduled appointments and conducted follow-up calls to clients.

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