Customer Service Administrative Support

Estrella Lares

Tucson, AZ

520-***-****

️ *********@*****.***

Professional Summary

Quality and service-driven bilingual professional with 10+ years of experience in customer service, store and transportation management, youth care, and administrative support. Recognized for excellent communication, team leadership, and problem-solving abilities. Committed to delivering dependable, compassionate, and high-quality service in every role.

Skills

- Customer Service & Support

- Team Leadership & Scheduling

- Store & Inventory Management

- Crisis Response & Intervention

- Bilingual Communication (English/Spanish)

- Critical Thinking & Problem Solving

- Verbal & Written Communication

- Documentation & Recordkeeping

Certifications

- CPR, AED, and First Aid

- Crisis Prevention and Intervention (CPI)

- Food Handlers Certification

- Prevention of Sexual Abuse (PSA)

- Child Behavior and Family Engagement Certificate

Education

High School Diploma

Graduated: 1986

Professional Experience

Southwest Key Programs – Tucson, AZ

Youth Care Worker

February 2020 – Present

- Provide care and supervision for at-risk youth in a residential setting.

- Create and implement individualized care plans to support emotional and behavioral development.

- Maintain documentation using tools like ETO and NSLP.

- Coordinate transportation for youth reunification with sponsors.

- Manage youth belongings inventory.

- Advocate for youth well-being and participate in staff development activities.

- Offer emotional support and mentorship to youth.

Ross Stores – Tucson, AZ

Store Supervisor

March 2003 – May 2016

- Supervised daily operations and supported customer service delivery.

- Managed product inventory and store organization.

- Scheduled staff shifts and delegated tasks.

- Addressed customer concerns and ensured a welcoming store environment.

Universal Carriers – Tucson, AZ

Produce Transportation Supervisor

January 2010 – February 2016

- Supervised transportation and delivery logistics for produce shipments.

- Oversaw sorting, packaging, and delivery of goods.

- Handled cash transactions and addressed customer inquiries.

- Scheduled drivers and coordinated routes for timely delivery.

Tucson Unified School District – Tucson, AZ

Teacher Assistant

August 1992 – January 1995

- Supported classroom instruction and supervised students.

- Assisted in organizing events and creating a positive learning environment.

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