Hands-On Customer Interaction
Resume:
NEAZ AREFIN
Microsoft Azure & *** Administrator Identity & Access Intune PowerShell Defender Status: U.S. Citizen Full-Time/W2 Open to Onsite, Hybrid & Remote Opportunities Germantown, Maryland Email: ****.********@*****.*** IT Engineer with over 10 years of experience supporting Microsoft cloud platforms, security administration, and enterprise IT systems. Skilled in managing Microsoft 365, Azure AD, Intune, and Windows Server in hybrid and cloud-based environments. Real-world experience with Cisco firewall configurations, VPN tunnels, and LAN/WAN network support. Hands-on with deploying Azure VMs, setting up Conditional Access, and configuring Defender for Cloud policies. Proficient in PowerShell, Microsoft Power Automate, and tools like Open AI and Copilot to support basic automation tasks. Proficient in Zoom Admin, OKTA, Kaseya, Jira, ServiceNow, and Asset Panda. Delivered $18 K in annual OpEx savings by automating onboarding requests and inventory reconciliation using Power Automate and Copilot workflows. Strengthened expertise in Azure AD, Conditional Access, Privileged Identity Management (PIM), Self-Service Password Reset (SSPR), RBAC, and Zero Trust through advanced identity and access administration. Certification and Education
Microsoft Certifications: Azure Administration (AZ-104) Microsoft—2025
Office 365 Administration (MS-102) Identity & Access Administration (SC-300) Microsoft—2025
CCNP Security Cisco — 2020
CCNA Cisco — 2020
CompTIA Security+ CompTIA — 2020
BSc (Hons) Computer Science University of Hertfordshire, UK 2013 U.S. Academic Equivalency Confirmed AES (Course-by-Course, August 2025) Additional Evaluation IEE (Document-by-Document, June 2025) Core Qualifications and Skills
Microsoft Cloud & System Administration:
● Operating Systems: Windows 10/11, Server 2008–2019, Android, IOS
● Cloud Technologies: Azure VMs, Entra ID, Virtual Networks, Azure AD, Intune, Office 365
● Identity & Access: Active Directory, Group Policy, PIM, Conditional Access, MFA, OKTA SSO
● Microsoft 365 Suite: Exchange Online, SharePoint, Teams, Endpoint Compliance.
● Windows Security: Symantec, TrendMicro, Bitdefender Endpoint Protection, Windows Firewall Manager
● Application: OKTA SSO/Single Sign-on for 500+ users, MS O365 Exchange Admin, Zoom Admin. Networking & Infrastructure Management:
● Cisco Platforms: ASA 5500 Series, ASA 5540/5585-X, ASR 1001-X, Routers 800/1800, Catalyst 3650–9300
● Routing & Protocols: OSPF, EIGRP, VLAN, Static Routing, VRF
● Firewall & VPN: ASA Firewall, IPSec, GRE, NAT, Site-to-Site VPNS,
● Monitoring Tools: Cisco ASDM, PRTG, SolarWinds, Wireshark
● Network Services: DHCP, DNS, IPv4, TCP/IP, HTTP/S, FTP, Telnet, SSL, UDP Security, Automation, VM & Storage Technologies:
● Microsoft Security: Microsoft Defender, Azure Sentinel, Identity/access management, MFA, DLP
● Endpoint Security Management: Bitdefender Endpoint Protection, Sentinel One Agent, OKTA
● AI & Automation: Open AI, Microsoft Copilot, AI-based Python scripting, Kaseya, Power Automate, Zapier.
● Virtualisation: VMware vSphere 4.5–5.5, ESXi, vCenter, VM Workstation 16 Pro (Basic proficiency)
● Storage: Familiar with RAID, NAS, SAN (iscsi, NFS). Currently learning more about configurations. Professional Experience
IT Engineer – Systems, Network, and Help Desk Operations Crystal City, Virginia Communities In Schools 12-1-2023—Present
● Supported 200+ Microsoft 365 and Intune users across cloud endpoints
● Office 365 & Exchange Admin, supporting over 200 users with email, user accounts, & security settings.
● Configure, maintain and upgrade Networks, Domain Controllers, File, and Printing servers in the cloud.
● Azure Cloud Computing, Setup new VM server, Domain Controller, Print and file server, etc.
● Implemented and monitored OKTA single sign-on (SSO) for 500+ users, enhancing security and user Experience and Zoom Administration for user application. Kasye Server management tools to support users.
● Manage, maintain company's vulnerability assessment systems & Inventory management via Asset Panda.
● Automated key IT processes using Power Automate to reduce manual effort and optimize system workflows. Reference: Director of Technology Operations Contact Info: available on request Windows System and Network Administrator McLean, Virginia Ricoh Inc 06-27-2022—11-30-2023
● Managed Cisco ASA firewalls, routers, and switches to secure LAN/WAN environments
● Configured VPN tunnels, NAT rules, and IPSec for site-to-site connectivity
● Deployed SolarWinds & PRTG for uptime monitoring and proactive troubleshooting
● Maintained cloud-hosted Domain Controllers, print/file servers, and Azure VMs
● Administered Microsoft 365: Exchange, licensing, user provisioning, and email operations
● Managed AD, Azure, and Intune environments; enforced security controls and GPO policies
● Improved system uptime and team efficiency by leading infrastructure upgrades (20% boost) Reference: Project Manager at Ricoh, VA Contact Info: available on request System Analyst Vienna, Virginia
Capital Vision (Myeyedr) 10-09-2018—06-17-2022
● Supported 150+ users with system troubleshooting, software upgrades, and hardware configurations.
● Managed Active Directory, security policies, and endpoint protection across multiple devices.
● Assist in deploying Cisco Routers, Switches, and Firewalls to two servers.
● Configured Windows Server environments, including handling group policies and server deployments. Reference: System Engineer at Myeyedr Vienna Contact Info: available on request IT Helpdesk Technician Gaithersburg, MD
Macy’s 06-2-2015—09-10-2018
● Provided IT support for in-store systems, resolving hardware, POS, network, and user device issues.
● Managed user accounts through Active Directory and maintained security, applying endpoint protection.
● Assisted with in-store networking configurations, including switch management and basic firewall setups.
● Configured and managed network printers and ensured seamless connectivity across departments. Reference: Manager at Macy's, Gaithersburg Contact Info: Available on Request
Contact this candidate