Customer Service Payment Processing

JILL M BOSSIO

**********@*****.*** 509-***-**** Beaufort, SC 29907

Dynamic professional with extensive experience in customer service and dispatch coordination at The Barton Boys Heating and Air. Proven ability to enhance operational efficiency through effective communication and problem- solving skills. Adept at maintaining HIPAA compliance while ensuring accurate documentation and timely payment processing, consistently exceeding expectations in fast-paced environments. Customer service

Payment processing

Conflict resolution

Dispatch coordination

Dispatch protocols

Critical thinker

Customer relations

Work crew dispatching

Dispatch recordkeeping

Problem-solving aptitude

Effective communications

Maintain records

Decision-making

Multitasking

Dispatcher The Barton Boys Heating and Air - Spokane, WA 06/2024 - 04/2025 Assigned drivers to appropriate routes based on customer needs. Completed registrations, Avista rebates, and Climate Shield for each new install. Answered calls for all customers.

Service Titan

Enhanced Care AmeriBenIEC Group - Meridian, ID 07/2020 - 04/2025 Conducted comprehensive research and data analysis to support strategic planning and informed decision- making.

Maintained HIPAA while providing the needs necessary for the customer Third Party Medical Administrator

Accounts Receivable Clerk Rs Andrews Heating & Air - Bluffton, SC 05/2019 - 03/2020 Ensured compliance with company policies and procedures as well as applicable regulations. Processed monthly payments and researched payment discrepancies. Reviewed all incoming payments for accuracy before posting them into the general ledger system. Dispatched when needed

Insurance Customer Care Mckenzie Insurance Agency - Hardeeville, SC 05/2016 - 05/2019 Obtained all policy application information for agent/underwriting for automobile, homeowner, umbrella, and commercial insurance policies.

Initiated the claims opening process, gathered data over the phone, and then transmitted all data to the different carriers.

Collected statements/documentation from the insured/claimant and forwarded to the carriers. Accepted payments for policies.

Summary

Skills

Experience

Caregive Veterans Administration - San Antonio, TX 08/2011 - 05/2015 Coordinated claim process for SSDI, Veterans Affairs and Army. Continuous care of my injured spouse, who was injured in Afghanistan with a TBI, PTSD, Spine injury, knee injury and tennides in both ears.

Took him to all appointments necessary.

Lewiston High School Lewiston 06/1988

High School Diploma

Education and Training

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