Scrum Master Systems Analyst

TERESA KAUFFMAN

Phenix City, Alabama (***) ***–**49 ****************@*****.*** LinkedIn

PROJECT MANAGEMENT LEADER SCRUM MASTER

BUSINESS SYSTEMS ANALYST

Dynamic project management professional with 20+ years of experience leading technology initiatives, software development projects, and enterprise implementations. Skilled in Agile & Waterfall methodologies, requirements gathering, and cross-functional collaboration. Proven success in delivering projects on time, within budget, and aligned with client goals. Adept at building high-performing teams, mitigating risks, and driving continuous improvement. PROFESSIONAL EXPERIENCE

Business Systems Analyst

TEKsystems / Contract with TD Bank – Tampa, FL 2022 – Present

● Partner with multiple workstreams to facilitate data mapping sessions, API analysis, and interface design.

● Establish system protocols and analyze requirements to ensure seamless implementation of new systems.

● Ensured clarity codes were properly funded across the overall project, preventing costly downstream impacts.

● Led the transmissions team in implementing Connect:Direct, ensuring timely file transmissions and preventing delays to customer-facing endpoints.

● Collaborated with Bank and Processor stakeholders to formalize contractual SLAs, ensuring accountability and compliance with project deliverables.

● Monitor project risks and proactively address impacts to timelines. Scrum Master & Project Manager

TSYS (Global Payments) – Columbus, GA 2017 – 2022

● Led multiple Agile teams through the SDLC lifecycle, overseeing PI Planning, Grooming, Sprint Planning, and Retrospectives.

● Directed client requirements sessions to enhance product functionality and user experience.

● Drove alignment between client and processor teams by negotiating and securing SLA commitments, ensuring timely delivery and regulatory compliance.

● Managed risks and implemented mitigation strategies, ensuring on-time project delivery in a high-pressure environment.

● Strengthened client relationships by removing roadblocks and ensuring consistent delivery of key performance indicators (KPIs).

QA Specialist & Business Analyst

TSYS (Global Payments) – Columbus, GA 2012 – 2017

● Defined process improvements using Agile framework and drove adoption of Acceptance Test-Driven Development.

● Created and maintained test automation solutions (Excel, VB, Clear2Pay).

● Documented Epics, Stories, and Tasks; collaborated closely with project teams to accelerate defect resolution.

● Highly skilled at early defect identification and resolution, reducing delivery delays. IT Implementations Consultant

TSYS (Global Payments) – Columbus, GA 2004 – 2012

● Managed client conversions and implementations, ensuring accurate data mapping and seamless integration.

● Partnered with business and technical teams to define requirements for authorizations, statements, and interfaces.

● Consulted clients on dispute management, customer service, and compliance solutions.

● Delivered multiple high-visibility projects on schedule, increasing client satisfaction and retention.

Senior IT Client Services Fraud Analyst

TSYS (Global Payments) – Columbus, GA 2000 – 2004

● Oversaw fraud system projects from initiation to implementation using Waterfall methodology.

● Advised clients on fraud prevention controls and compliance practices.

● Presented at national fraud symposiums and conferences, positioning TSYS as a thought leader in fraud prevention.

CORE SKILLS

● Project & Program Management (Agile Waterfall SDLC)

● Risk Management & Mitigation

● Requirements Gathering & Data Mapping

● Client Relationship Management

● Change Management & Business Transformation

● Testing (Manual & Automated) API & Interface Analysis

● Tools: Jira, VersionOne, SharePoint, Workday, MS Office Suite CERTIFICATIONS

● Certified Scrum Master – Agile for All

● Agile Testing Certified – ASPE

EDUCATION

Bachelor of Social Science – Troy State University COMMUNITY ENGAGEMENT

Volunteer, Divine Intervention Mission

Nursing home visitation, Advocate of Care

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