Customer Service Provider

Angela M. Burton

Address: **** ********* *****, ********, ** 30126

Email: **************@*****.*** Phone: 404-***-**** Professional Summary

Senior Commercial General Liability (GL) & Property Claims Adjuster with 15+ years managing complex, high-exposure, and litigated claims across multiple jurisdictions. Expertise includes coverage interpretation, liability evaluation, litigation strategy, and large loss reporting. Skilled in negotiating settlements, directing defense counsel, drafting Coverage, ROR, and Declination letters, and participating in depositions and trial preparation. Licensed Adjuster with NFIP certification and a proven track record of timely, cost-effective claim resolutions while ensuring DOI compliance.

Certifications & Licenses

• National Flood Insurance Program (NFIP) Authorized Adjuster

• Active Adjuster Licenses – Georgia (multi-state eligible) Core Skills

• Commercial GL & Auto BI/PD Claims

• Litigation Oversight & Trial Prep

• Coverage Analysis & Risk Transfer

• Denial, ROR & Declination Letters

• Large Loss Reporting & Reserve Management

• Attorney Negotiations & Settlements

• Multi-jurisdictional Claims Handling

• Regulatory & DOI Compliance

• Vendor & Defense Counsel Oversight

• Time Management & File Resolution Efficiency

Professional Experience

California FAIR Plan Association – Los Angeles, CA Senior Property Claims Examiner 08/2023 – 06/2025

• Managed complex residential property claims up to $3M, including coverage analysis and large loss reporting.

• Directed independent adjusters, reviewed files, and issued settlements while maintaining regulatory compliance.

• Drafted Coverage, ROR, and Declination letters; prepared large loss reports for management and clients.

Citizens Property Insurance Company – Jacksonville, FL Litigation Specialist 05/2021 – 05/2023

• Oversaw litigated property and liability claims, including Commercial GL, collaborating with defense counsel on strategy, trial prep, and settlement negotiations.

• Conducted coverage investigations and provided recommendations to minimize exposure.

• Prepared and presented litigation and status reports for leadership and stakeholders.

• Participated in depositions and trial preparation as a defense witness.

• Drafted Coverage, ROR, and Declination letters to support litigation strategy. The Best IRS – ASI – St. Petersburg, FL

Complex Senior Property Adjuster (PA/Atty Represented) 01/2019 – 08/2020

• Investigated and resolved attorney-represented, AOB, and public adjuster claims involving complex coverage issues.

• Conducted coverage analysis and risk transfer assessments; issued RORs or denials when warranted.

• Negotiated settlements with attorneys and contractors; resolved Civil Remedy Notices and DFS filings prior to litigation.

• Handled GL exposure as part of complex property claim evaluations. FCCI Insurance Group – Duluth, GA

Commercial Auto & Property / General Liability (GL) Adjuster 08/2008 – 07/2010

• Adjusted moderate to complex GL and auto claims, including slip-and-fall, premises liability, garage keepers, and property damage.

• Investigated coverage, liability, and damages; directed vendors and defense counsel.

• Managed high-exposure litigated claims, prepared reports, and pursued subrogation opportunities.

• Drafted Coverage, ROR, and Declination letters.

State Farm Insurance – Duluth, GA

Auto Bodily Injury & Property Adjuster 03/2014 – 02/2018

• Managed bodily injury and complex liability claims across multiple jurisdictions, including litigated files.

• Negotiated settlements with claimants and attorneys to mitigate risk.

• Conducted detailed liability assessments and litigation file preparation.

• Drafted Coverage, ROR, and Declination letters for complex GL and liability claims. Additional Roles (2003 – 2023)

• Inside Auto & Property Adjuster – CRU Group

• Inside Property Adjuster – Custard Insurance Adjusters / Armed Forces Insurance

• Senior Property Claims Examiner – BrightClaim / NYPIUA

• Inside Property Adjuster – Liberty Mutual Insurance

• Personal Lines Auto Adjuster – State Farm Insurance

(Full details available upon request; experience includes complex property, GL, auto BI/PD, large loss, litigation support, coverage evaluation, and negotiation.) Key Achievements

• Directed defense counsel and managed complex litigated GL and property claims exceeding $3M.

• Drafted effective Coverage, ROR, and Declination letters across multiple jurisdictions.

• Participated in depositions and trial prep as a defense witness, mitigating risk exposure for carriers.

• Recognized for timely and accurate large loss reporting, reserve management, and regulatory compliance.

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