Customer Service Coordinator

CANDICE WILLIAMS

Akron, OH, *****

*************@*****.*** / 330-***-****

SUMMARY

Active listener who can seamlessly incorporate feedback from colleagues and the general public. Versatile Expert in public relations. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

SKILLS

Customer service

Handling and sorting mail

Production goal setting

MS Office

Workplace safety

Team management

Problem resolution

Operational improvement

Strategic thinker

EXPERIENCE

Room Service Coordinator / Summa Health - Akron, Ohio 10/2023 - Current Coordinated service schedules and meals for patients. Provided customer service to ensure patient/ family satisfaction. Maintained accurate records of services provided for each patient. Bartender/Server / Nosh Creative Catering - Hudson, US 12/2020 - Current Maintained high service standards by keeping meticulous records of alcohol and mixer inventories and completing orders on time

Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room

Was frequently complimented by customers for going above and beyond my normal responsibilities Implemented quality assurance procedures to ensure that customers had a pleasant dining experience Oversaw a [Number]-person wait staff that served [Number] tables per day for a [Number]-star fine dining establishment

Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing Informed the manager about any accidents, injuries, or unsafe working conditions Works directly with the chef and serving staff to execute guests meals in a timely manner Head Bakery Clerk / Giant Eagle Supermarket - Akron, US 06/2023 - 10/2023 Followed the company's and regulatory agencies' food safety and sanitation procedures to the letter Answered phone calls from customers inquiring about menu items, products, and services, and provided accurate information so they could make informed decisions

Assisted customers who were placing large or specialized orders by providing samples, making recommendations, and responding to inquiries

Updated displays, cases, and other customer-facing areas to increase sales of special items CW

Organized ingredients and restocked supplies for expected loads in advance of busy periods Remained calm and professional, and I resolved conflicts to the satisfaction of my customers in all situations Evaluated customer needs, including food allergies, and made recommendations for additional menu items as needed

Mail Handler / Sheridan Ohio - Kent, US 08/2018 - 11/2020 My role in the company was to sort out mail mail according to the coordinates given to us by the mail manager Weighed packages and calculated costs based on their type, total weight, and destination Kept track of everything In a fast paced environment

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