Customer Service Sales Associate

Darrielle Grant

Columbus, MS *****

***********@*****.*** +1-662-***-****

Willing to relocate Authorized to work in the U.S.

Professional Summary

Dedicated and versatile professional with extensive experience in customer service, management, and operations. Proven track record in providing exceptional service, achieving high sales, and maintaining outstanding customer satisfaction. Skilled in communication, problem-solving, and multitasking within fast-paced environments. Proficient in Microsoft Office Suite, Excel, and Outlook, with expertise in account management and operational efficiency.

Professional Experience

Retail Sales Associate Macy’s (January 2025- Present) Smyrna, GA 30339

Provide personalized customer assistance by recommending styles, sizes, and product care solutions to ensure an exceptional shopping experience.

Actively engage customers to build rapport, identify needs, and deliver tailored product suggestions to maximize sales opportunities.

Maintain the sales floor through merchandise organization, stock replenishment, fitting room upkeep, and display presentation aligned with Macy’s visual standards.

Process transactions, returns, and customer inquiries efficiently while upholding Macy’s service and operational policies.

Collaborate with team members and management to meet daily sales goals and maintain a positive, customer-focused store environment.

Rank as the top Sales Performer in the Women’s Shoe Department, consistently exceeding sales targets and driving repeat customer visits through exceptional service and product knowledge.

Assistant Manager Piccadilly Cafeteria (February 2024 – January 2025) College Park, GA 30349

• I Managed daily operations, including opening and closing procedures and shift assignments.

• Served as a trusted keyholder and oversaw cash handling processes, including safe counts, register reconciliations, and deposits.

• Provided excellent customer service by greeting customers, managing tables, and ensuring a positive dining experience.

• Utilized Microsoft Office tools for documentation and reporting while maintaining safe and efficient use of equipment.

BDC Assistant Manager Scott Automotive Group (February 2023 – April 2024) Newnan, GA 30265 & Union City, GA 30291

• Oversaw customer satisfaction for four dealership locations, ensuring high service standards.

• Maintained and updated vehicle inventory, coordinated service schedules, and supported trade-in processes.

• Trained and coached sales representatives on performance and communication strategies.

• Created Excel spreadsheets to track sales performance and inventory.

Commercial Driver AutoZone (March 2022 – February 2023) Starkville, MS 39759

• Delivered auto parts to commercial clients and provided exceptional customer support.

• Gained proficiency in vehicle parts and maintenance, assisting customers with product selection.

• Trained new employees and operated handheld scanning devices and heavy equipment.

Deli Associate Military Deli & Bakery Services (December 2020 – March 2022) Columbus, MS 39701

• Prepared deli orders and party trays while ensuring food quality and safety standards.

• Operated machinery, checked for product spoilage, and performed routine maintenance tasks.

Customer Service Representative SITEL (November 2019 – July 2020) Starkville, MS 39759

• Provided technical support and account management for AT&T/DIRECT TV customers.

• Consistently achieved sales targets, averaging five additional sales per day.

• Excelled in multitasking by handling calls and maintaining accurate case notes.

Sales Associate Rue21 (February 2017 – November 2019) Columbus, MS 39759

• Delivered excellent customer service, handled cash transactions, and managed inventory.

• Assisted with merchandising, stock management, and maintaining a clean store environment.

Education

New Hope High School – Columbus, MS May 2017

High School Diploma Achieved

Skills

• Customer Service & Sales

• Leadership & Team Management

• Microsoft Office Suite (Word, Excel, Outlook)

• Negotiation & Communication

• Technical Support & EMR Systems

• Cash Handling & Inventory Management

• Multitasking & Time Management

• General Labor & General Warehouse

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