Customer Service Data Entry

Brian L. Baldwin

***** ** **** ******

Bellevue, WA 98006 425-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS

●Experience in Administrative Support and Customer Service.

●Proven accounts payable / receivable and data entry skills.

●Recognized for dedication and follow-through with tight deadlines.

●Built client relations with proven customer service skills.

●Proficient in MS Office (Word, Excel, Outlook), Epic Software(Patient Scheduling/Medical Records), Salesforce

EMPLOYMENT HISTORY

Home Health Care Aide

Baldwin Health Care, Bellevue, WA Jan 2019- May 2025

●Provided support and assistance to family member

●Performed household task and ran errands

●Arranged transportation to/from medical and other appointments

●Maintained correspondence with medical providers regarding records and reports

Human Resources Services Representative

Almond & Associates, Bellevue, WA Mar 2014- Nov 2018

●Provided first response support regarding human resource processes

●Responded to inquiries from Management and Team Members regarding benefits, log- in support, LOA’s, Re-Hire/Re-Instate, initial Team Member On-boarding and HR and Administrative guidelines.

●Audited eI9 and WOTC programs to insure compliance with regulatory policy

Client Services Representative/Call Center

Kelly Services, St. Louis, MO June 2012-Dec 2013

●Provided in-bound and out-bound customer service for healthcare transportation

●Supported Accounting department with billing and claim payment issues

●Corresponded with Hospitals, Clinics and Doctors regarding contract obligations

A/P Analyst Support

Daimler Trucks North America, Portland, OR March 2010-Oct 2011

●Processed invoices for vendor payments and other data entry for A/P support

●Prepared and processed A/P checks, wire transfers and ACH payments

●Researched and communicated with vendors regarding invoice payment issues

Accounts Payable, Assistant Office Management (Temporary)

Adams & Associates, Seattle, WA Feb 2008- Feb 2010

●Performed Accounts Payable and data entry/system maintenance

●Provided reception and office management support

●Ran daily, weekly account settlement and reconciliation reports

EDUCATION

California State University, Hayward / University of San Francisco, CA

●Coursework toward BA in Business Economics.

Contact this candidate