Technical Support It

Ashley Atalla

Bakersfield, CA ***** 661-***-**** ********@******.***

Professional Summary

Resourceful and adaptable professional with hands-on experience in IT support, cybersecurity fundamentals, and administrative operations. Known for resolving technical issues efficiently and maintaining secure, reliable systems. Currently expanding expertise through ongoing CompTIA Network+ and Security+ certifications, combining technical growth with a commitment to dependable, customer-focused service.

Professional Experience

IT Specialist & Cybersecurity — LMN Media Relations, Bakersfield, CA (December 2020 – Present)

• Provide ongoing technical support across macOS and iOS environments, ensuring optimal performance and security of company devices including iMac Mini, MacBook, iPad, and iPhone.

• Diagnose and resolve hardware, software, and networking issues to minimize downtime and maintain system integrity.

• Implement and maintain secure configurations, email security protocols, and multi-factor authentication for company devices.

• Educate users on cybersecurity best practices and data protection procedures. Administrative Assistant — Mary Kay (Private Consultant), Bakersfield, CA (August 2024 – Present)

• Manage daily administrative and technical support, including data entry, digital recordkeeping, and desktop application troubleshooting.

• Track inventory, process invoices, and maintain organized financial documentation to streamline operations.

• Prepare marketing materials, gift packages, and event items, enhancing client engagement and brand presentation.

• Coordinate yearly file audits and assist with tax preparation through accurate data management and documentation.

Help Desk Technician — Advanced Network Solutions, Bakersfield, CA (August 2023 – October 2023)

• Delivered Tier 1 and Tier 2 technical support for hardware, software, and network issues.

• Installed and configured operating systems, software applications, and peripheral devices.

• Maintained detailed logs and documentation for efficient issue resolution. Information Systems Support Specialist — Stria Bitwise Industries, Bakersfield, CA (March 2023 – June 2023)

• Troubleshot hardware, software, and networking issues to sustain reliable system performance.

• Managed onboarding processes and access permissions for new users within corporate systems.

• Maintained technical documentation and assisted with server maintenance tasks. IT Apprentice — Alphaworks Bitwise Industries, Bakersfield, CA (October 2021 – March 2023)

• Supported IT operations and learned core technical troubleshooting for software and hardware issues.

• Collaborated in team-based projects to improve IT infrastructure efficiency and reliability. Education

• Some College (No Degree): Criminal Justice — Westwood College, Lisle, IL (2012 – 2014)

• Some College (No Degree): Studio Arts & Philosophy — California State University, Bakersfield, CA

(2008 – 2011)

Certifications

• CompTIA A+ (Earned August 2022)

• CompTIA Network+ (In Progress)

• CompTIA Security+ (In Progress)

• Cisco CCNA (Planned)

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