Customer Service Medical Assistant
Resume:
OSMOND JACOB
E-mail ID : **********@*****.***, *************@*****.***
Contact: (Home): +1-516-***-****, (Cell Phone): +1-516-***-****
Address: ** ******* ***, *** **** Park, NY - 11040, U.S.A
CAREER OBJECTIVE: Obtain a position that will enable me to use my strong organizational and communication skills, educational background, in order to work cordially with people.
WORK HISTORY
NEW YORK CITY HEALTH AND HOSPITALS CORPORATION:
Presently employed at Coler rehabilitation Center as Hospital Care Investigator; Responsible for Billing the insurance carriers on a monthly basis and Following up on the claims for the services provided to the patient by the facility on a timely manner. (March 2022 to present).
RELATED INC.: Presently employed as Custom Protection Officer for Hudson Yards, Manhattan location; Perform front desk duties such as greeting and directing people to their destination of interest; Assisted artists, V.I.Ps, event coordinators and show directors while conducting concerts, promotions and screening, provided World Class Customer Services to clients and tenants. (Used applications such as SVC, URC, LiveScanAPI) (February 2019 to present).
PANYNJ: Worked at La Guardia Airport, NYC as Port Agent for Port Authority of NY/NJ; Worked at Check Post Assignments; monitored Construction sites such as conducting Escorts whenever required in accordance to the protocols, transported co-Airport Agents from one site to another, maintained authorized access to restricted areas, used several Software Applications such as INFOCOP, LiveScanAPI and navigated from and within to retrieve certain confidential information. Have driven inside and outside the Air Operations Area.
(May 2018 – March 2020).
OFFICE OF DR. V.H. SALVADOR (M.D.P.C.C): Worked as a Medical Assistant; Attended to several patients and enquired the details pertaining to their insurance and other health benefits, assisted the doctor in the examination room by drawing blood, urine etc. and performing E.K.G; Communicated effectively with Laboratory, pharmacy and other officials and technicians who were co-related to the office and performing medical duties. (September 2017 to February 2020).
OFFICE OF DR. ASADUR MIAH (M.D): Worked as a Medical Assistant;
Assisted the doctor who is a Gastroenterologist by assembling and connecting the equipment for the procedures such as Endoscopy and Colonoscopy; also collected samples such as Urine, blood etc. for the Lab to get them tested; also performed biopsies (surgical removal of unwanted tissue growth inside the digestive organs).
Effectively communicated with the patients and their families by collecting the required information related to the treatment also communicated effectually with the insurance billers. (November 2016 to September 2017).
JZANUS LTD. DATA ENTRY CLERK: Worked as Clerk in multiple departments (a) Insurance Follow up: Analyzed patient accounts such as hospital visits and made calls to Health Insurance companies to ensure the claims were taken care; (b) Collections Dept: Made calls to patients following up with them in order to get co-payments, deductibles or full-payment (monthly installments) if there was no active health insurance. (Aug 2015 to Nov 2016). Used Technologies: MS Word, MS Excel, http web, SQL Server, Adobe Reader.
QUEENS HOSPITAL CENTER, Jamaica NY, ADMINISTRATIVE ASSISTANT AND SECRETARY. Performed Administrative and Clerical jobs such as documenting admissions and discharges at the hospital and attending phone calls from different departments and making calls for several reasons, also performing at the payroll administration department which involved data entry procedures in MySQL Database. Also worked as a Secretary to the Head of the Department of Psychiatry, which involved interactions with various health officials from the Department of State. (Oct 2013 to May 2015). (Used technologies: UNIX, MS Powerpoint, MS Word, MS Excel, MySQL).
GoAccredited INC, Woodbury, NY, ADMINISTRATIVE CLERK; Made Appointments, received data from the clients and entered the information into the computer regarding their business capital, performed customer service work while attending phone calls as well as face to face appointments (June 2012 to September 2013). Used Technologies: UNIX, MS Office, SQL Server.
AT & T TECH SUPPORT, Sutherland Global Services, NY-based; Provided Technical Assistance to the customers on the phone using Remote assistance, performed duties such as Virus removal, Routing assistance, Internet Server, Network assistance and System troubleshooting, also conducted booking for the customers in reference to future assistance. (July 2011 to March 2012). Technologies Used: CISCO switch and routers, AT & T routers, MS Office, MS Power-point, Automated Server, Remote Assistance, DNS.
I.T. KNOWLEDGE
Software: MS Office, SQL Server, MySQL, ADO.NET, MS Visio 2010, Balsamiq
Multimedia: 3Ds-MAX, Flash MX, MS Movie Maker, Adobe Photoshop
Hardware: Logic gates, Motherboard, Microprocessor
Programming Languages: C, C++, Java, VB, VB.NET, C#, ASP.NET
Operating Systems: Windows (XP, Vista, 7), UNIX, Linux, Sun Solaris, Mac-OS
OOPS(Object Oriented Programming) concepts, MS Outlook
DNS, Server Technology, Cisco-Routing, DATA ENTRY Concepts
EDUCATIONAL QUALIFICATION
Pursuing M.B.A. from SUNY EMPIRE STATE, NEW YORK;
Certified Personal Trainer from I.S.S.A with C.P.R (B.L.S)
Certified Medical Assistant and Biller from A.C.H. (2017);
B.Sc. Computer Science from Madurai Kamaraj University, INDIA (2011);
High school from Army Public School, New Delhi (INDIA), Graduated in 2007;
Diploma in Systems and Networking with ComptiaA+ (National Institute of Information Technology), INDIA
REFERENCE
Kathy Robinson; Administrative Supervisor, QUEENS HOSPITAL CENTER, JAMAICA, NY
Edwin Rivera; Assistant Director of 55 Hudson Yards, NYC. +1-631-***-****
Dr. Vicente H. Salvador (M.D.P.C.C). +1-516-***-****. 1 Oak Drive, New Hyde Park, NY-11040
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