Customer Service High School

Colette Mulder ********@***.***

*** ****** ****** ********, **** 50701 319-***-****

#**** ***** */**

SUMMARY

Please submit 3-5 sentences to sum up professional life, type of worker, skill set, etc.

EXPERIENCE

PHH fka OCWEN, fka GMAC MORTGAGE, Waterloo, Iowa

Customer Service, 2009-2019

Listened to customers, solved their issues, elevated if needed, complete escrow analysis, confirmed shortages and surpluses, adjusted monthly payment after Resolved customers complex questions by communicating thoroughly with workable resolutions. Responsible for applying client payments accurately. Assisted borrowers with questions on how bankruptcy affects their loan

·Learned new operating systems and used efficient time management.

· Provided and maintained excellent customer relations by responding to all customer written inquiries and complaints through correspondence or e-mail.

·Maintained accurate records of customer interactions and transactions, recording details of inquiries and logging the information accurately within the service operating system

·Interacted with all servicing business units, loan officers, attorneys, insurance companies, loan closing companies, tax collection agencies, escrow companies, and customers

·Resolved and delivered answers to complex customer inquiries in writing, including delinquent mortgage accounts.

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ADDITIONAL EXPERIENCE

WALMART, WATERLOO, IOWA

CASHIER, SALES, DEPT MANAGER, 1998 -2008

ORDER PRODUCYT AS NEEDED, KEEP AREA CLEAN, KEEP OVERSTOCK DOWN TO A MINUMUM,

DISPALY FEATURES TO KEEP SALES UP, SET PRODUCT PER COMPANY PROCEDURE.

. PROVIDE PRODUCT INORMATION TO CUSTOMER

. KEEP INVENTORY TO A MINUMUM BUT SUFFICIENT FOR FUTURE SALES

. LEARN OPERATING SYSTEM TO ORDER, MAKE PRICE TAGS, PRODUCT ALLIGNMENT

EDUCATION

ELLSWORTH COMMUNITY COLLEGE, Iowa Falls, Iowa

Secretarial Courses

COMPUTER SKILLS

Microsoft Office Suite

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