Customer Service Representative
Resume:
Ricky West
Hermitage, Pennsylvania *****
**********@*******.***
Customer service experience
Effective communication skills
Timely and trustworthy
Management experience
Dynamic and professional individual with a proven track record in excelling in customer service and complaint resolution. Recognized for empathy, strong interpersonal skills, and reliability. Customer Service Representative
Customer HD, Raleigh-Durham April 2024 - August 2025 Deli Associate
Lowes Foods, Raleigh, NC May 2023 - April 2024
Maintenance Worker
Peoples Church, Salem, OR January 2022 - May 2023
DOT Shuttle Driver
FedEx Express, Salem, OR June 2020 - November 2021 Call Center Manager
Diamond Select, Scottsdale, AZ March 2011 - June 2020 Work history
Remotely provided excellent customer service for the customers of clients via Zoom, chat, email, and phone.
Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. Delivered prompt service to prioritize customer needs. Delivered exemplary customer service to guests, even in peak business periods, to promote retention.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Positively engaged with church members and maintained a professional appearance as a church representative.
Loaded, sorted, and made 'bulk' deliveries to businesses and private residences daily.
Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Responded with ease to sudden changes in routes and schedules. Supervised twenty-six reps in providing excellent customer service to callers requiring assistance for refinancing their mortgage. Provided real-time coaching, guidance, and feedback to customer service agents to achieve development goals.
Implemented innovative strategies to improve customer experience and ability to refinance the client's loan.
Skills
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