Call Center Representative

Brianca Viegas-Epstein

Brick, NJ. ***** 732-***-**** *****************@*****.***

Call Center professional transitioning to entry-level cybersecurity analyst, IT support specialist, SOC Analyst, Junior Penetration Tester, and IT Security Specialist Help Desk or Systems Administrator. Solid academic background in customer service. Hands-on experience processing payments, managing inventory, taking phone calls, and working with computer devices.

• Processing Payments

• Tech Savvy

• Inventory Management

• Answering Calls

• Office 365

• Customer Service

Epic

Modmed

EDUCATION

EKG Technician, Ocean County College, Toms River, NJ, - 2021

High school Diploma, Brick Township High School, Brick, NJ, 2009-2012

Culinary Certificate, Ocean County Vocational Technical School, Brick, NJ, - 2012

Cybersecurity certificate, Ocean County College, Toms River, NJ.- 2025-2026

EXPERIENCE

Coastal Ear Nose Throat

Neptune, NJ

Call Center Representative

June 3, 2024-Present

●Answer phone calls in a timely manner

●Process payment for patients such as balance owed for insurance or no show fees

●Cancel, reschedule, and or make appointments for patients

●Check eligibility of insurance

●Check to see if insurance is fully accepted by the practice or it is out of network

●Answer emails in a timely manner

Ocean Medical Center

Brick, NJ

Monitor Tech/Unit Secretary

November 6, 2023-April 9, 2024

●Answered phone calls in a timely manner

●Update patient’s charts for discharge

●Pending patient transfers out of the unit to a new unit within the hospital

●Take messages for nurses

●Call patient consults

●Print labels for new patients coming the the unit

●Helped patients with getting them water, or snacks to eat, and asking permission from their nurse

●Getting patients warm blankets

●Monitoring their heart arrhythmias.

●Taking notes on the events each patient had throughout the night and notifying the nurse

●Writing report for the next monitor tech

●Cleaning the area

●Refilling garbage bags

●Taking the filled garbage bags to the waste closet

●Sanitizing the Tele monitor and lead wires for the next patients

●Transfer calls to the nurses on the floor

Walmart

Howell, NJ

Digital Shopper

April 19th, 2023-Present

●Find customer orders around the store

●Answer customer phone calls when they are at the store to pick up their orders

●Walk to the customer’s car to give them their orders

●Handle returns from the customer

●Using the TC or Work cell phone to handle customer’s orders

Seaview orthopedics, and medical associates

Brick, NJ

Receptionist

July 2022-April 17th 2023

●Took patient copays and past due amounts

●Scheduled appointments, and or reschedule appointments

●Answered phone calls

●Filed and scanned new patient paperwork

●Worked on the ECW

●went through emails

●Sorted and filed faxes

●Sent faxes

●Answered patient questions to the best of my knowledge

●Greeted patients at a professional manner

Walmart Brick, NJ

Electronics Associate July 2016- July 2022

●Provide customer service by answering customer questions in-person or over the phone

●Process credit card and cash payments for customer purchases

●Perform daily inventory counts for the electronics department using a handheld computer device

●Organize and restock items placed in the photo area

●Provide education and product knowledge to customers about Apple and PC computer devices

Top Tomato Brick, NJ

Cashier May 2013-July 2016

●Utilized MS Excel to enter and update inventory counts into the system

●Process credit and cash payments for customer purchases

TECHNICAL SKILLS

Software: IOS, Windows, and Android systems, Office 365, and Apple based Office software.

Certificates: certified EKG Technician certification number:K6D8A8L2, expires 12/16/2023

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